Homeowner survey
Homeowner survey
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NHBC run the 8 week survey on behalf of HBF (Home Builders Federation) to gather feedback from owners of new and newly converted homes shortly after they have moved in. We run a further survey at 9 months (legal completion date) to find out your experiences having lived in your home for a few months.
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Following the introduction of the Insurance Distribution Directive (IDD) in 2018, we have required builders to send details of their purchasers to NHBC at reservation stage. This data is updated by the builder to reflect dates of exchange of contract and legal completion (together with any reservations that have fallen through). Once a legal completion date is submitted by the builder and/or the purchaser or their conveyancer this date is used to send out the surveys 8 weeks later.
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We endeavour to send the survey to all owner/occupiers of all newly built properties and new conversions, but we do rely on the builders/solicitors to supply us the required data within a specified time period.
Please note whilst we send the survey to all purchasers, it is only one response per property.
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No, the survey is voluntary and you do not need to respond if you don’t want to. This will not have any effect on your NHBC cover. You can unsubscribe from any further invitations, by sending an email to homeownersurvey@nhbc.co.uk.
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We send out the first survey 8 weeks after your date of legal completion, and a second survey 9 months after you have moved in to your new property.
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Surveys are sent by email initially (if we have an email address). If we don't receive a response we will send a further email and text reminder (if we have your mobile phone number). If we don't receive a response to those invitations, a postal questionnaire will be sent out by second class post.
If we only have a postal address for you, we will send out a letter with details of how to complete the survey online. If we don’t receive a response a full survey is sent by post 14 days later. These are both sent by second class post.
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You are under no obligation to complete the survey, but should you wish to do so, you only need to respond to one of the invitations. Feel free to use whichever way of taking part suits you best.
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Please email homeownersurvey@nhbc.co.uk or telephone 01908 747906 to request a further survey.
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Please email homeownersurvey@nhbc.co.uk or telephone 01908 747906 to request a further survey.
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Because we use various methods to invite you to participate in the survey occasionally there can be a crossover where you may have responded online and then receive a postal version the next day. If you are not sure you can contact us to confirm we have received your completed survey.
Please email homeownersurvey@nhbc.co.uk or telephone 01908 747906.
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No. The rules of the survey are very strict. Once a completed survey is received by us, the results cannot be amended or retracted for any reason.
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No. If you have any queries, please email: homeownersurvey@nhbc.co.uk or telephone 01908 747906.
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Yes. We ask that you complete and return the survey sent at 8 weeks and at 9 months as soon as you can, but you do have up to 12 weeks from the date of the survey invitation to return it to us.
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Please email homeownersurvey@nhbc.co.uk or telephone 01908 747906.
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You can ask us to remove your personal details when completing the survey. This means that your name, address, and contact details will be removed and not visible to your builder. Please note that due to the nature of the survey, the development/site will still be visible. More information on how we handle personal data can be found in our Privacy Policy
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Survey responses are used to drive improvement to the house-building industry. Your builder will be able to see your response (your identity will be hidden where you have requested so) and where they are a member of the Home Builders Federation (HBF), your response is also combined with other responses to inform the HBF star rating.