Home User Guide
NHBC has decommissioned its Home User Guide (HUG) platform.
NHBC has decommissioned its Home User Guide (HUG) platform.
We apologise for any inconvenience caused.
If you are a homeowner and need a copy of your Policy documentation for your home, please contact us.
If you are a purchaser of a home that may benefit from an NHBC warranty and insurance policy, we will be sending you an email with your documentation attached shortly.
Contact us
If you have an urgent request, please contact our Customer Services team who will be able to provide assistance.
Customer Services
We are available: Monday to Friday, 09:00-17:00
Homeowner resources and information
Useful guides
Guides and information about some of the most common queries we receive.
Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly converted home.
Make a complaint
We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.
Consumer protection codes
Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.