Home User Guide

NHBC has decommissioned its Home User Guide (HUG) platform.

a couple sat together reading information from the NHBC Home User Guide on a tablet

NHBC has decommissioned its Home User Guide (HUG) platform.

We apologise for any inconvenience caused.

If you are a homeowner and need a copy of your Policy documentation for your home, please contact us.

If you are a purchaser of a home that may benefit from an NHBC warranty and insurance policy, we will be sending you an email with your documentation attached shortly.

Contact us

If you have an urgent request, please contact our Customer Services team who will be able to provide assistance.

Customer Service

01908 746129

Monday to Friday, 9am - 5pm

Homeowner resources and information

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Useful guides

Read our guides about common issues with new homes and about making a claim.

Click here
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Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.

Read more
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Make a complaint

We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.

Find out more
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Consumer codes

Industry-led schemes which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase.

Find out more