Home User Guide

A free online Home User Guide for all new home buyers

A welcome HUG ... just for you

NHBC Home User Guide (HUG) is a secure online portal that has all the information about your 10 year NHBC Buildmark warranty and insurance policy as well as lots of useful guidance about moving into and living in your brand new home. The information is simply presented making moving into a new home an exceptional experience.

Helping you before, during and after you’ve moved

There’s a lot to sort out before you move into a new home. Using NHBC HUG (Home User Guide) can make it easier to manage.

Every new home in the UK with a Buildmark warranty and insurance policy can have a secure, online Home User Guide (HUG). It’s a free portal where you can store all the information you need about your home.

The online portal is simple, intuitive and useful for all aspects of your home move, whether it’s finding out about fixtures and fittings, acknowledging your Buildmark warranty policy, or using our handy moving checklist, HUG has it all.

Accessing your Buildmark Policy

Soon, anyone buying a new home will automatically be invited to activate their HUG and accept their Buildmark home warranty and insurance policy. You will then have access to all your policy documents and get the full benefit of the insurance cover provided under the Buildmark policy including cover for your deposit money between exchange of contracts to completion date.

Personalise your HUG

Taking paperwork out of the kitchen drawer!

You will love using your HUG. Accessible from any device, it's a secure place where you can store information about your new home, upload appliance manuals and photos, set reminders and much more.


Keeping you up to date

When you activate your HUG, we will keep you up to date about any important news and key dates concerning your Buildmark warranty and insurance policy

Already using HUG?

If you have already registered and need to access your NHBC HUG then simply click the log in button below and enter your username and password. If you need help accessing your HUG then please email hughelp@nhbc.co.uk and one of our experts will be happy to help you. If you don't already have a HUG and would like one then please complete the 'Sign up' section above.