Home User Guide

A free online HUG (Home User Guide) for all new home buyers

a couple sat together reading information from the NHBC Home User Guide on a tablet

A welcome HUG ... just for you

NHBC Home User Guide (HUG) is a secure online portal that has all the information about your 10 year NHBC Buildmark warranty and insurance policy as well as lots of useful guidance about moving into and living in your brand new home. The information is simply presented, making moving into your new home an exceptional experience.

Helping you before, during and after you’ve moved

There’s a lot to sort out before you move into a new home. Using NHBC HUG (Home User Guide) can make it easier to manage.

Every new home in the UK with a Buildmark warranty and insurance policy can have a secure, online Home User Guide (HUG). It’s a free portal where you can store all the information you need about your home.

The online portal is simple, intuitive and useful for all aspects of your home move, whether it’s finding out about fixtures and fittings, acknowledging your Buildmark warranty policy, or using our handy moving checklist, HUG has it all.

Why should I use the Home User Guide?

a family hugging with their backs to the camera as they look at their new home


Your HUG has lots of useful information about the process of buying a new home and what to expect when moving into a newly built home. It also has a range of 'how to guides' such as how to bleed a radiator.

a woman in a grey jumper on the phone while looking at a laptop


You can make your HUG your own by adding the information you need and want to keep. Simply upload documents, add details of materials used for home improvements as well as photos and images. It's up to you!

a photo of a woman scrolling on a tablet


You can access all the information in your HUG 24/7 from your PC, laptop, iPad or smart phone giving you the flexibility to watch 'how to' videos while you do the job at hand or view information/appliance manuals you may have uploaded when you need them.

How do I signup?