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Request your personal information

Under UK GDPR, you have the right to ask for a copy of the personal information NHBC holds about you. This is called a Data Subject Access Request (DSAR).

You can make a request by:
• completing our DSAR form, printing and posting or emailing it to us at dpo@nhbc.co.uk
• contacting us verbally or in writing.

What you’ll need

  • provide us with your policy number or claim number and your address details so that we may be able to identify you.
  • be as specific as possible about the information you need
  • if you’re acting for someone else, you’ll need proof of identity and permission (such as written consent or power of attorney).

How we respond

We will acknowledge your request within 5 working days and will respond to your DSAR within 30 calendar days.

Contact us

 Email completed forms and ID (if needed) to dpo@nhbc.co.uk or send to:

Data Protection Officer

NHBC, NHBC House

Davy Avenue, Knowlhill

Milton Keynes, MK5 8FP

Email: dpo@nhbc.co.uk 

Tel: 0344 633 1000

How do I complain if I am not happy?

If you are not happy with the way we have handled your request then in the first instance, please contact our Consumer Affairs Team nhbc.consumeraffairs@ukemail.icasework.com.

You also have the right to raise a complaint at any time with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. However, we would encourage you to contact us first so we can try to resolve your concerns directly. You can contact the ICO at www.ico.org.uk/make-a-complaint.

For further information about how we handle your personal data, please read our Privacy Notice.