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Frequently asked questions

Check out our list of FAQs for homeowners or people looking to buy a new build or newly converted home.

Homeowners NHBC Contact

Need to get in contact with NHBC? Find the customer group or topic that most closely matches your requirements for full details of how to contact us.

Selling your home

Buildmark covers the home during the life of the policy.

Useful guides

Guides and information about some of the most common queries we receive.

Consumer protection codes

Learn about industry schemes that give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.

Hear from Hannah Howells

Find your policy

If you have your policy number to hand, you can easily download the policy booklet that applies to your home.

Buildmark cover

Buildmark is our 10-year warranty and insurance cover for new-build or newly converted homes.