Your policy documents

Download your Buildmark policy documents or request an insurance certificate.

a woman reading her new home documents in her hallway

You can easily download a copy of your policy document below (you will need the first two letters of your policy number). 

If you don't know your policy number, you can find it on your Buildmark insurance certifcate. 

If you have misplaced your insurance certificate or you can't find your policy number, you can contact Customer Services on live chat, by calling 0344 633 1000 or by completing the form below.

Useful info

Policy booklets

(AZ) Insurance Product Information Document (IPID)

Download

(AX or AY) Insurance Product Information Document (IPID)

Download

Can't find your policy number or insurance certificate?

If you need a copy of your insurance certificate or if you can’t find your policy number, contact Customer Services on live chat, by calling us or completing the form below.

Customer Service

03446331000

Monday to Friday, 9:00am to 5:00pm

Can't find your policy number or insurance certificate?

    Please complete the webform below and we will get in touch with you within 5 working days
    • Property address
    • NHBC Policy Details
  • Are you the first purchaser? *
    • If yes, please can you provide:

Homeowner resources and information

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Useful guides

Read our guides about common issues with new homes and about making a claim.

Click here
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FAQs

Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.

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Make a complaint

We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.

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Consumer codes

Industry-led schemes which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase.

Find out more