Your home is nearly two years old
We wanted to remind you that it has the benefit of the NHBC warranty and insurance policy called Buildmark.
What is Buildmark?
Buildmark is our 10-year warranty and insurance cover for new-build homes. It provides cover if the builder becomes insolvent and cannot finish the construction of your home. A two-year builder warranty period backed by NHBC’s Resolution service and guarantee followed by a further eight years of insurance cover against damage caused by defects in specific parts of the property and contaminated land.
Flat or maisonette owner
Shared parts are the parts which you share with other people and for which you, as the owner of the home, are obliged to contribute towards the cost of repairs and maintenance, such as a communal staircase or shared wall. A full description of shared parts can be found in your policy booklet.
If you have a problem that is in a shared part, we’ll probably need to deal with the managing agent, so you’ll need to give us their contact details too.
Your policy booklet and certificate
Your conveyancer should have provided you with an NHBC Buildmark policy booklet and insurance certificate which explains your cover.
Contact us
If you have an urgent request, please contact our Customer Services team who will be able to provide assistance.
Customer Services
We are available: Monday to Friday, 09:00-17:00
Homeowner resources and information
Useful guides
Guides and information about some of the most common queries we receive.
Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new build or newly converted home.
Consumer protection codes
Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.