For builders and developers registered with NHBC
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We’re delighted to let you know that our new guidance notes about floors and ceilings, gardens and heating are now available on the online Claims Manual.
We put them together following feedback from builders that they’d appreciate additional advice on these areas of common issues.
These new booklets are ideal for customer service staff who deal with post occupation issues and offer practical advice on what investigations and actions you may need to take.
The new guides are available to download now from the Claims Manual here:
GO TO THE CLAIMS MANUAL
The Claims Manual is part of our 'Bridge the gap' initiative where we’re proactively putting additional support in place to help our registered builders deal with homeowner issues and claims. We’ve had some great feedback already on 'Bridge the gap' and if you have any thoughts about the work we’re doing, please let us know by emailing NHBCClaimsManual@nhbc.co.uk. We’d love to hear from you.