Who we are
We are the UK’s leading independent provider of warranty and insurance for new-build homes. Our purpose is to raise standards in house building by championing high-quality homes and protecting homeowners.
What we do
As the market leader, our name is synonymous with new home warranty and insurance. We achieve this by having the right people in the right roles. Our passionate and dedicated employees mean everything to us and we are committed to developing and holding onto our very best talent.
We are also in a period of rapid growth, investing in technology, data and new ways of working and we need talented and driven people to join us on this journey.
Where we are based
We have remote, office and home-based opportunities available - with our flexible approach we’re sure you’ll find a role that works for you at NHBC.
Head Office
NHBC House, Davy Avenue, Knowlhill, Milton Keynes, MK5 8FP
London Office
NHBC, 6th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA
Belfast Office
Suite 2, Marlborough House, 348 Lisburn Road, Belfast, BT9 6GH, Co Antrim, Northern Ireland
Edinburgh Office
NHBC, 1 St Colme Street, Edinburgh, EH3 6AA
Our core business areas
Corporate
NHBC is a modern, lifestyle and family friendly employer offering a range of corporate roles, and attracting applicants with a diverse range of skills and expertise. You’ll find jobs in our corporate team range from internal and external communications, marketing, data, strategy and insights, to jobs in finance, human resources, IT and legal.
Business Operations
Our field-based roles require an inspection or surveying background to investigate claims and coordinate repairs. We also have office-based claims handlers, often from a financial services background, whose job it is to support our homeowners. You’ll also find administrative support and customer services roles to apply for, where staff give technical and registration support to NHBC registered builders.
Field Tech
We employ field-based inspectors, engineers and surveyors to work with our registered builders and help them meet Building Regulations and NHBC Standards. We also have roles for professionals providing training, land quality and construction quality services to house builders and the wider construction industry. With our focus on learning and development, we employ graduate surveyors and those from a building-related discipline as trainees.
Actuarial
Our diverse range of actuarial roles offer employees the opportunity to use their skills to analyse claims, calculate insurance reserves and prepare statutory and regulatory returns. Our actuarial staff also have a vital role to play in assessing NHBC's regulatory capital requirements, monitor claims and provide important statistical summaries.
Our mission
NHBC's purpose is to raise standards and protect homeowners.
We deliver this mission in a variety of ways including:
- working closely with housebuilders, homeowners, politicians and other key stakeholders to set the build standards for new homes
- checking new homes during construction
- providing support and training to the industry and influencing important policy and regulation
We do this by working as a community and with collective focus to achieve success together. We bring commercial focus to our work, finding effective ways to deliver our ambitions. We demonstrate our professional and leadership expertise in all that we do, with a progressive and innovative approach.
Our values
By creating a dynamic, inclusive and collaborative culture, we empower and expect teams to deliver on our purpose of raising standards in house building, championing high quality and protecting homeowners. Our culture enables us to put homeowners at the heart of everything we do. At NHBC we know that how we do things is just as important as what we do. That’s why we have a set of values and behaviours that drive our culture ambition.
To lead the way in an ever-changing industry, we:
- focus on the future with an innovative, proactive and forward-looking mindset
- stay curious, trying new things, learning from our failures and seeking out fresh perspectives
- learn every day, finding new ways to expand our understanding and improve our performance
- embrace change, drawing on evidence and expertise to constantly update our approach.
To deliver excellent colleague, consumer and customer experiences, we:
- take accountability and encourage others to do the same
- value expertise and deliver quality
- focus on making a difference and creating positive outcomes for all
- celebrate diversity and recognise the individual expertise and experience that powers our teams.
To play our part raising standards and protecting homeowners, we:
- work as one team, connected by our purpose
- collaborate effectively, working alongside builders to put homeowners at the heart of everything we do
- communicate clearly, making it simple to share evidence and expertise across the organisation
- empower one another to take ownership, make decisions and show leadership.
To foster a vibrant community of colleagues, consumers and customers, we:
- do the right thing, bringing humanity and integrity to all of our work
- share openly, creating honest and transparent conversations
- show our passion for protecting homeowners, promoting better building and delivering business performance
- celebrate one another and create a supportive and inclusive workplace.
Life at NHBC
Our people and culture
Our values are at the core of how we work together. We have career opportunities right across the UK and are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.
Diversity, Equity & Inclusion
We are committed to promoting and encouraging diversity and inclusion in everything we do, mirroring the wider community to help us to better serve our customers, consumers and colleagues.
Partnerships
Women in Finance
In July 2016, NHBC was proud to become one of the first signatories of the HM Treasury Women in Finance Charter, a government-backed initiative designed to improve gender diversity in senior positions across the financial services sector. Increasing gender diversity is integral to our long-term goal for NHBC. We recognise that being able to attract, develop and retain top female talent is vital.
NHBC joined the Good Recruitment Collective
“The Good Recruitment Collective is all about making businesses realise that success starts with good recruitment. From flexible working practices and diversity & inclusion, to investing in skills and innovation, recruiters are ideally placed to help businesses create environments in which people can perform at their best." - Neil Carberry
NHBC supports the Armed Forces Covenant
The Armed Forces Covenant acknowledges that those who serve or who have served in the armed forces, and their families, should be treated with fairness and respect in the communities, economy and society they serve. Our Silver Award recognises that we do not disadvantage service personnel during our recruiting process. We uphold a positive stance towards employees, offering flexibility to Reservists so they can fulfil their annual training and mobilisation commitments.
NHBC is Disability Confident Committed
The UK Government’s Department for Work and Pensions developed the Disability Confident scheme to support employers to make the most of the talents people with disabilities and long-term health conditions can bring to the workplace. The scheme encourages employers to think differently about how they employ and retain disabled and neuro-diverse people. As a signatory of the scheme, NHBC is committed to disability inclusion in the workplace.
Diversity Champion’s with Stonewall
As part of our continued commitment to creating an inclusive workplace for all we have signed up to become Diversity Champion’s with Stonewall. Stonewall are part of a vibrant global movement for change made up of LGBTQ+ people, our allies, families and friends, fighting for freedom, for equity and for potential.
NHBC is a signatory of the Race at Work Charter
NHBC has joined with over 900 employers in signing up to the Race at Work Charter, an initiative designed for businesses to collectively commit to improving equal opportunities for Black, Asian, Mixed Race and ethnically diverse employees in the UK. Launched in 2018, the Race at Work Charter builds on the work of the 2017 McGregor-Smith Review, which found that people from these ethnically diverse backgrounds are still underemployed, underpromoted and under-represented at senior levels. The Race at Work Charter is composed of seven principal calls to action and signing up means taking practical steps to ensure we are tackling barriers that ethnic minority people face in recruitment and progression.
NHBC joins forces with PurpleSpace
PurpleSpace is the world’s only networking and professional development hub for disabled employees, network and resource group leaders and allies from all sectors and trades. NHBC has joined its membership as we are committed to building disability confidence from the inside out.
Race Equality Matters membership
NHBC is committed to driving positive, significant and impactful change for race equality. To support us in achieving this aim, we have joined forces with Race Equality Matters, a not-for-profit community interest company whose purpose is to accelerate meaningful change in the workplace - change that is relevant, addresses the workplace issues that ethnically diverse employees face, is action-oriented and impact-driven.
ENEI member
NHBC is committed to creating a diverse and inclusive workplace which is why we are members of enei (Employers Network for Equality & Inclusion). enei is a UK-based, not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures through membership, training and consultancy services. By joining this community, our aim is to mature our DE&I model and build upon our culture of belonging and innovation to create an even greater inclusive workplace where everyone can thrive.
Members of The 5% Club
The 5% Club is a movement of more than 950 employers providing ‘earn and learn’ opportunities to develop the skills and talents people need to become more employable and create meaningful careers. Companies joining The 5% Club commit to raising the number of apprentices and graduates on formal programmes to 5% of their total workforce within five years. Existing members range from SMEs to FTSEs and cover all sectors including engineering, transport, and financial services.
Awards and Accreditations
Enei Silver Tide Award
This award reflects our progress in building an inclusive workplace, with initiatives like Reverse Mentoring, Career Mentoring, and Be Me: Employee Networks empowering colleagues at NHBC.
Race Equality Matters - Bronze Trailblazer Award
This award reflects our significant progress in addressing race inequality and promoting diversity and inclusion with initiatives like our Be Me: Employee Networks.
Stonewall (LGBTQ+ Inclusive Employer) – Silver Award
Achieving the Silver Recognition Award, given for outstanding LGBTQ+ workplace inclusion, places us among the top organisations committed to advancing equality and diversity.
NHBC Careers
Your new career starts here. Find out why you should build your career with us.
Rewards and wellbeing
NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.
Diversity at NHBC
Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace.