What to do if you have a complaint
We are sorry if you are unhappy with any part of our service and are committed to putting things right.
How we handle complaints
We are committed to providing a high-quality, professional service. However, if at any time you are unhappy with any aspect of our service to you, please contact us as soon as possible so we can investigate and put things right. We are committed to handling all complaints thoroughly, fairly and promptly.
The information below is for home-building professionals who may have a complaint about one of our services. If you're a homeowner, please go to our homeowner complaints page. We have specific processes we follow depending on the type of complaint and aim to resolve any problems quickly and effectively.
Complaints about our apprenticeships
Submitting your complaint
We are eager to put things right as soon as we can, so please use this form to tell us what has happened. To help us understand the full details of your complaint, please provide as much information as possible.
Once you have submitted this form, a member of our complaints team will contact you within 5 days to discuss your concerns and to explain how we will respond to the issues you have raised.
The procedures we follow for handling complaints about our apprenticeships are available here.
Call or email us
If you’d prefer to call or email rather than complete the form, these are our contact details:
Call us on 01908 746121
Email us at nhbc.consumeraffairs@ukemail.icasework.com