Customer Data Co-Ordinator

Job role: Customer Data Co-ordinator (FTC)

Salary: £27,000 + 6% performance bonus

Working location: Milton Keynes

Employment type: Full time, Fixed Term Contract

Closing Date: Friday 26^th September

**Please note this 2 year FTC is expected to last until October 2027**

Working hours for this role are Monday to Friday, 9am – 5pm. During training there will be a requirement to be in the office 5 days a week, which will reduce to a hybrid working pattern with a minimum 3 days a week in our Milton Keynes office and the option of working from home the other 2 days.

Job summary:

We’re looking for a Customer Data Co-ordinator to join our Customer Services team on a two-year fixed-term contract.

In this role, you’ll work closely with our customers to ensure that the data they provide is captured correctly to ensure it can be processed successfully. You’ll be checking the information provided, speaking directly with customers and internal stakeholders across the business to resolve any process or data queries. This is a great opportunity for someone who enjoys working with data, problem-solving, and communicating with a variety of stakeholders, all within a supportive and collaborative team.

What you’ll be doing:

• Checking and processing data files
• Investigating and resolving data queries
• Supporting customers to improve consumer/policyholder data being provided
• Holding regular online feedback sessions with customers
• Providing guidance and responding to a variety of queries via phone, email and online systems

What we’re looking for:

• Someone methodical, conscientious and organised
• Confident and experience of handling personal data
• Strong attention to detail and accuracy, with a questioning mindset to spot when things don’t look right
• Clear communicator with good written and verbal skills
• Self-motivated, and able to manage multiple priorities
• Confident using Microsoft Office (Word, Excel, Outlook, Teams)
• A team player who takes ownership of tasks and enjoys problem-solving
• Experience in customer service, data processing or office administration would be a strong advantage

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

#li-hybrid