Management of post-completion repairs: a best practice guide for home builders

Download Report (PDF, 1.48mb)

How home builders address concerns

The NHBC Foundation brought together a Task Group under the leadership of John Callcutt to research how home builders address concerns on quality, service and customer satisfaction with new homes.

This report is based on the findings of surveys with real people in the home-building industry and how they manage post-completion repairs. The report also contains some simple best practice advice based on the surveys’ findings.

Download the report

Explore NHBC Foundation

NHBC Foundation Research

Delivering high-quality research and guidance to help the house-building industry address the challenges of delivering 21st-century new homes

Learn more

Access NHBC Foundation Publications

Access and download NHBC Foundation’s full portfolio of publications and practical guides, covering primary research, research reviews and documents informing the debate

View all publications

Latest NHBC Foundation News

View the latest NHBC Foundation news, articles and Foundation facts showcasing the most recent publications and reporting on progress with new research projects

NHBC Foundation news