Management of post-completion repairs: a best practice guide for home builders

How home builders address concerns

The NHBC Foundation brought together a Task Group under the leadership of John Callcutt to research how home builders address concerns on quality, service and customer satisfaction with new homes.

This report is based on the findings of surveys with real people in the home-building industry and how they manage post-completion repairs. The report also contains some simple best practice advice based on the surveys’ findings.