NHBC Modern Slavery Statement

Year ended 31 March 2020

In the financial year from 1 April 2019 to 31 March 2020, National House-Building Council (NHBC) continued its commitment and activities to combat instances of slavery and human trafficking within its business and supply chain.

About NHBC

NHBC is the UK’s leading warranty and insurance provider for new homes. It works with NHBC registered house builders and developers to help improve the construction quality of new homes for the benefit of homeowners.

NHBC supplies inspection services, guidance and training to builders and developers, and provides protection for homeowners through its range of Buildmark warranty and insurance products.

With no shareholders, NHBC invests profits in activities that improve the quality of UK house-building. NHBC also works with government and stakeholders to help shape housing policy.

NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NHBC is a private company limited by guarantee. It has approximately 1,250 employees and operates in the UK.

NHBC supply chain

NHBC’s supply chain consists of the supply of goods and services required to support the delivery of NHBC’s trading activities.

NHBC’s supply chain fits into three main categories:

  1. The settlement of claims activities (e.g. remedial works contractors and consultants who carry out work in relation to NHBC’s Buildmark warranty products);
  2. Business to business services (e.g. marketing and events, IT and telecommunications, travel, car fleet, consultancy and other professional services);
  3. Operational services – all other procurement of goods and services (e.g. personal protective equipment, cleaning, catering, stationery and maintenance of NHBC’s offices).

There were no substantial changes to NHBC’s supply chain during the financial year, and it remains compliant with the requirements of the Modern Slavery Act 2015.

Update on activity following NHBC’s 2019 statement

NHBC continues to progress its commitment and activities to combat slavery and human trafficking:

  • The Procurement and Supplier Governance Policy (Procurement Policy) confirms that NHBC seeks to identify suppliers who share similar ethical values that comply with the Act. The Procurement Policy has been reviewed and updated to reflect the revised procurement process which ensures all potential supplier risk criteria is assessed and appropriate. Due diligence is undertaken prior to goods and/or services being procured.
  • NHBC’s e-Procurement system (ProLink) continues to support the Procurement Policy. ProLink supports the due diligence process during supplier selection processes by:
    • asking suppliers at the pre-qualification stage of the procurement process to confirm their compliance with the Act or to provide details of their approach to modern slavery; and
    • providing automated compliance reminders to both the Procurement team and suppliers to undertake on-going due diligence.
  • E-learning courses on modern slavery continue to be completed by employees responsible for procurement and/or supplier relationship management activity.
  • NHBC continues to undertake thorough background checks in accordance with NHBC’s recruitment policy (Recruitment Policy) before employment commences. All NHBC roles continue to be paid at or above the National Living Wage.

Looking ahead to financial year 2020/21

For the current financial year, NHBC will continue in its commitment to combat any instances of slavery and human trafficking in its business and supply chain. This will be achieved by:

  • Communicating and training the revised Procurement Policy and supporting procurement process across NHBC;
  • Continuing to review and update the Procurement and Recruitment policies and processes as required;
  • Continuing to ensure suppliers comply with the Modern Slavery Act 2015 prior to awarding or renewing contracts;
  • Continuing to provide modern slavery awareness training through an e-learning training module, assigned to roles across NHBC where employees are responsible for procurement and/or supplier relationship management activity;
  • Continuing to monitor changes within NHBC’s supply chain and updating our approach accordingly;
  • Further develop its management information in relation to supplier performance and monitoring, enabling NHBC to continue to consolidate its supply base where appropriate, and improve transparency and control of its supply chain;
  • Continuing to monitor the external environment to ensure risk within NHBC’s supply chain remains low.

NHBC is committed to ensuring that its processes and approach are appropriate, effective and reflect the risks within its business.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes NHBC’s slavery and human trafficking statement for the financial year ended 31 March 2020.


Chief Executive Officer                              Date: 23 September 2020