About NHBC

Contact us

General contact information

Telephone: 0344 633 1000

Fax: 01908 747255

Send us an enquiry

Office opening times: Mon to Fri 08:30 - 17:30

Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP Map

DX:NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

Your NHBC registration, warranties and claims

For enquiries related to any of the above, please call us on 0344 633 1000 and select 'Customer Services'

To access information now, go to:

Technical support, NHBC Standards, Building Control and site inspections

For enquiries related to any of the above, please call us on 0344 633 1000 and select 'Technical'

To access information now, go to:

NHBC consultancy and testing services for new sites

If you would like to discuss the range of services we offer for new sites, please call us on 0344 633 1000 and select 'Sales'

To access information now, go to:

Want to speak to someone about a problem with your home or an ongoing claim?

Please call us on:

0800 035 6422

Office opening times: Mon to Fri 08:30 - 17:30

Alternate ways to claim

Alternatively you can complete one of the following forms:

To access further information now, go to:

Duplicate Buildmark documents

Buildmark policy documents

Buildmark insurance certificate
To request a copy of your Buildmark Certificate please email us, quoting name, address and contact number.

Making a complaint about NHBC's service or a decision we have made

If you want to make a complaint about NHBC's service or a decision we have made, please contact us on 01908 746121 or send details of your complaint about NHBC via email

Alternatively you can write to the Consumer Affairs Manager at:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP

DX: NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

General contact information

Telephone: 0344 633 1000

Fax: 01908 747255

Email us

Office opening times: Mon to Fri 08:30 - 17:30

Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP

DX: NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

New homes - checking and accepting Buildmark cover

To check a home has Buildmark cover before exchange of contracts or to confirm and print policy documentation go to:

Or you can call us on 0344 633 1000 and say 'Acceptance' or email us

Duplicate Buildmark documents

Buildmark policy documents

Buildmark insurance certificate
Please email us to request a copy of a Buildmark certificate, quoting name, address and contact number.

Any other queries related to duplicate documents
Please call us on 0800 035 6422

Insolvency practitioners

If an NHBC registered builder or developer becomes insolvent and an insolvency practitioner is appointed, arrangements must be made with us before any homes registered for Buildmark warranty can be sold.

Or call us on 0344 633 1000 and ask for 'Insolvent Builder' or email us

Complaints about NHBC's service

We value the opportunity to investigate concerns you may have about any aspect of our service and are committed to handling all complaints thoroughly, fairly and promptly.

If you have a complaint about our service please email us at consumeraffairsteam@nhbc.co.uk.

You can also contact us by telephone at 01908 746 121.

If you have a complaint about your home, please contact our Claims department on 0800 035 6422 or email them at claims@nhbc.co.uk. You can also submit a new claim with our dedicated webform here.

Office opening times: Mon to Fri 08:30 - 17:30.

Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP

Please remember to include your case reference number.

DX: NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

Complaints about the builder's obligations or the Resolution Service

If we've been unable to offer you the Resolution Service, or if you disagree with our Resolution Report, you may refer your dispute with the builder to another form of dispute resolution process, such as arbitration or the courts.

If you're not happy with the outcome of your complaint

The Financial Ombudsman Service (FOS) was set up by law to provide consumers with a free, independent service for resolving disputes with financial firms. Please note that the FOS requires you to have given us a chance to put things right (as detailed above) before they will consider your complaint.

If the Consumer Affairs team are unable to resolve your complaint about our regulated insurance cover to your satisfaction, or if you don't receive a final written response within 8 weeks, you'll be entitled to refer your complaint to the FOS.

We can provide you with a leaflet about the FOS or you can obtain one directly from:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel:
0800 023 4567 or 0300 123 9123
Visit: www.financial-ombudsman.org.uk

See the regions that NHBC work in throughout the United Kingdom

Contact information

Head Office

Telephone: 0344 633 1000

Fax: 01908 747255

Email us

Office opening times:
Mon to Fri 08:30 - 17:30

Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

DX: NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

Scotland

Includes: Scotland

Regional Director: Malcolm MacLeod

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC Edinburgh, Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW Map

Northern Ireland and Isle of Man

Includes: Isle of Man, Northern Ireland

Regional Director: David Little

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC Belfast, Holyrood Court, 59 Malone Road, Belfast, BT9 6SA Map

North West

Includes: North West England

Regional Director: Ian Davies

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

North East

Includes: North East England

Regional Director: Geoff Egginton

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

Wales

Includes: Wales and West Midlands

Regional Director: Peter Watton

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

West Midlands

Includes: West Midlands and Wales

Regional Director: Peter Watton

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

East

Includes: East Midlands

Regional Director: Richard Hartshorn

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

South West

Includes: South West of England

Regional Director: Jim Lyons

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

South

Includes: South of England

Regional Director: Nick Cunningham

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

London

Includes: London

Regional Director: Mehban Chowdery

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

South East

Includes: South East of England

Regional Director: Steve Catt

Telephone: 0344 633 1000

Office opening times: Mon to Fri 08:30 - 17:30

Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map

Your regional contacts

Click an area of the map to find the senior NHBC contact for your region.

NHBC's Office Locations

Belfast

Holyrood Court, 59 Malone Road, Belfast, BT9 6SA

Tel: 0344 633 1000 Fax: 0844 633 0022

Get directions



Edinburgh

Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW

Tel: 0344 633 1000 Fax: 0870 850 4495

Get directions



London

6th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA

Tel: 0344 633 1000 Fax: 0207 648 4041

Get directions



Milton Keynes

NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks, MK5 8FP

Tel: 0344 633 1000 Fax: 0844 633 0022

Get directions



Our registered office:


NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP

DX: NHBC 312002 Milton Keynes 27

Company no. 320784 limited by guarantee

Send us an enquiry

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Thank you for your enquiry. A member of our Customer Services team will be in contact with you soon.

 

Send us an enquiry

We are processing your enquiry.

Thank you for your enquiry. A member of our Customer Services team will be in contact with you soon.