Contact us
General contact information
Telephone: 0344 633 1000*
Fax: 01908 747255
Office opening times: Mon to Fri 08:30 - 17:30
Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP
DX: NHBC 312002 Milton Keynes 27
Company no. 320784 limited by guarantee
Your NHBC registration, warranties and claims
For enquiries related to any of the above, please call us on 0344 633 1000* and select 'Customer Services'
To access information now, go to:
Technical support, NHBC Standards, Building Control and site inspections
For enquiries related to any of the above, please call us on 0344 633 1000* and select 'Technical'
To access information now, go to:
NHBC consultancy and testing services for new sites
If you would like to discuss the range of services we offer for new sites, please call us on 0344 633 1000* and select 'Sales'
To access information now, go to:
*NHBC's 0344 number operates at the local rate
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Want to speak to someone about a problem with your home or an ongoing claim?
Please call us on:
0800 035 6422
Office opening times: Mon to Fri 08:30 - 17:30
Alternate ways to claim
Alternatively you can complete one of the following forms:
To access further information now, go to:
Duplicate Buildmark documents
Buildmark policy documents
Buildmark insurance certificate
To request a copy of your Buildmark Certificate please email us, quoting name, address and contact number.
General contact information
Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP
DX: NHBC 312002 Milton Keynes 27
Company no. 320784 limited by guarantee
New homes - checking and accepting Buildmark cover
To check a home has Buildmark cover before exchange of contracts or to confirm and print policy documentation go to:
Or you can call us on 0344 633 1000* and say 'Acceptance' or email us
Duplicate Buildmark documents
Buildmark policy documents
Buildmark insurance certificate
Please email us to request a copy of a Buildmark certificate, quoting name, address and contact number.
Any other queries related to duplicate documents
Please call us on 0800 035 6422
Insolvency practitioners
If an NHBC registered builder or developer becomes insolvent and an insolvency practitioner is appointed, arrangements must be made with us before any homes registered for Buildmark warranty can be sold.
Or call us on 0344 633 1000* and ask for 'Insolvent Builder' or email us
*NHBC's 0344 number operates at the local rate
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Complaints about NHBC's service
We value the opportunity to investigate concerns you may have about any aspect of our service and are committed to handling all complaints thoroughly, fairly and promptly.
If you have a complaint about our service please email us at consumeraffairs@nhbc.co.uk.
You can also contact us by telephone at 01908 746 121.
If you have a complaint about your home, please contact our Claims department on 0800 035 6422 or email them at claims@nhbc.co.uk. You can also submit a new claim with our dedicated webform here.
Office opening times: Mon to Fri 08:30 - 17:30.
Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP
Please remember to include your case reference number.
DX: NHBC 312002 Milton Keynes 27
Company no. 320784 limited by guarantee
Complaints about the builder's obligations or the Resolution Service
If we've been unable to offer you the Resolution Service, or if you disagree with our Resolution Report, you may refer your dispute with the builder to another form of dispute resolution process, such as arbitration or the courts.
If you're not happy with the outcome of your complaint
The Financial Ombudsman Service (FOS) was set up by law to provide consumers with a free, independent service for resolving disputes with financial firms. Please note that the FOS requires you to have given us a chance to put things right (as detailed above) before they will consider your complaint.
If the Consumer Affairs team are unable to resolve your complaint about our regulated insurance cover to your satisfaction, or if you don't receive a final written response within 8 weeks, you'll be entitled to refer your complaint to the FOS.
We can provide you with a leaflet about the FOS or you can obtain one directly from:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Visit: www.financial-ombudsman.org.uk
See the regions that NHBC work in throughout the United Kingdom
Contact information
Head Office
Telephone: 0344 633 1000
Fax: 01908 747255
Office opening times:
Mon to Fri 08:30 - 17:30
Write to us at our registered office:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
DX: NHBC 312002 Milton Keynes 27
Company no. 320784 limited by guarantee
Scotland
Includes: Scotland
Regional Director: Malcolm MacLeod
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC Edinburgh, Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW Map
Northern Ireland and Isle of Man
Includes: Isle of Man, Northern Ireland
Regional Director: Padraig Venney
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC Belfast, Holyrood Court, 59 Malone Road, Belfast, BT9 6SA Map
North West
Includes: North West England
Regional Director: Ian Davies
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
North East
Includes: North East England
Regional Director: Geoff Egginton
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
Wales
Includes: Wales and West Midlands
Regional Director: Paul Edwards
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
West Midlands
Includes: West Midlands and Wales
Regional Director: Paul Edwards
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
East
Includes: East Midlands
Regional Director: Richard Hartshorn
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
South West
Includes: South West of England
Regional Director: Nick Cunningham
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
South
Includes: South of England
Regional Director: Toby Phillips
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
London
Includes: London
Regional Director: Mehban Chowdery
Telephone: 0344 633 1000
Office opening times: Mon to Fri 08:30 - 17:30
Write to:
NHBC House, Davy Avenue, Milton Keynes, Bucks, MK5 8FP Map
Your regional contacts
Click an area of the map to find the senior NHBC contact for your region.
NHBC's Office Locations
Belfast
Holyrood Court, 59 Malone Road, Belfast, BT9 6SA
Tel: 0344 633 1000 Fax: 01908 747 255
Edinburgh
Suite 4, 5 New Mart Place, Edinburgh, EH14 1RW
Tel: 0344 633 1000 Fax: 0131 455 3101
London
6th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA
Tel: 0344 633 1000 Fax: 0207 648 4041
Milton Keynes
NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks, MK5 8FP
Tel: 0344 633 1000 Fax: 01908 747 255
Our registered office:
NHBC House, Davy Avenue, Milton Keynes,
Bucks, MK5 8FP
DX: NHBC 312002 Milton Keynes 27
Company no. 320784 limited by guarantee