Contact us

Your NHBC registration, warranties and claims

For enquiries related to any of the above, please call us on 0844 633 1000 and say 'Customer Services'

To access information now, go to:

• Apply to join the NHBC register
• Renew your registration or re-join
• Update your registration details
• Register a new site for warranty
• Get a free warranty guide price
• Information on NHBC Buildmark warranties

Technical support, NHBC Standards, Building Control and site inspections

For enquiries related to any of the above, please call us on 0844 633 1000 and say 'Technical'

To access information now, go to:

• NHBC Standards
• Building Control
• Technical advice and support
• Inspections

NHBC consultancy and testing services for new sites

If you would like to discuss the range of services we offer for new sites, please call us on 0844 633 1000 and say 'Sales'

To access information now, go to:

• Acoustics
• Air leakage
• Energy
• Sustainability
• Health and safety
• Land Quality Endorsement

Claims, dispute resolution or a problem with your home?

To start an enquiry or make a claim, please complete and submit the form here

To speak to someone about a problem with your home or an ongoing claim, please call us on 0800 035 6422

To access further information now, go to:

• Problems with my home
• What does Buildmark cover?

Duplicate Buildmark documents

Buildmark policy documents

• Find your Buildmark policy document

Buildmark insurance certificate
Please email us to request a copy of your Buildmark certificate, quoting name, address and contact number.

Any other queries related to duplicate documents
Please call us on 0800 035 6422

All other homeowner enquiries

Please call us on 0800 035 6422

You may be interested to find out more about our warranties and our business now:

• Home warranties
• About NHBC

New homes - checking and accepting Buildmark cover

To check a home has Buildmark cover before exchange of contracts or to confirm and print policy documentation go to:

• Manage Buildmark Acceptance

Or you can call us on 0844 633 1000 and say 'Acceptance' or email us

Duplicate Buildmark documents

Buildmark policy documents

• Find a Buildmark policy document

Buildmark insurance certificate
Please email us to request a copy of a Buildmark certificate, quoting name, address and contact number.

Any other queries related to duplicate documents
Please call us on 0800 035 6422

Insolvency practitioners

If an NHBC registered builder or developer becomes insolvent and an insolvency practitioner is appointed, arrangements must be made with us before any homes registered for Buildmark warranty can be sold.

• Find out more about our policies for insolvent builders

Or call us on 0844 633 1000 and ask for 'Insolvent Builder' or email us