Contact us

Buildmark insurance certificate

If you need a copy of your certificate, please email ccsupport@nhbc.co.uk  quoting your name, address and postcode.

Buildmark policy document

If you know your policy number, you can download your Buildmark policy booklet here to check the specific cover for your home.

If you don't know your policy number, please email ccsupport@nhbc.co.uk quoting your name, address and postcode to request a copy.

What’s covered by Buildmark?

You can see a general summary of Buildmark cover here but you should always check the certificate and policy booklet specific to your home.

Need to make a claim?

You can access our guides here about some of the most common issues with new homes such as condensation and cracking in plaster.

If it is less than two years since the home was completed, please contact the builder or developer in the first instance.

You can find information about making a claim and start a new claim here.

If you have already started a claim with us and want to provide more information, please update us here.

Unhappy with our service? 

We are sorry if you are unhappy with our service. You can make a complaint here and a member of our team will be in touch.

Contact details

We are available: Mon to Fri 09:00 - 17:00.

If you would like to talk to us, please call: 0344 633 1000.

Or you can email us on: ccsupport@nhbc.co.uk.

Please call us on 0344 633 1000.

We are available: Mon to Fri 09:00 – 17:00.

When calling, you will be asked to choose from one of four options for builder and developers.

Choose from: 

• Unregistered builders and developers
• Technical queries
• Registration or payment queries
• All other enquiries

For some enquiries, you may find the information you need on our website

NHBC registration here.

Warranty and insurance cover here.

NHBC Standards here.

Building control here.

Training, NVQs and apprenticeships here.

Construction quality services here.

Checking and activating Buildmark cover on a new home

If the builder has given you a policy number and activation code, you can check the home has Buildmark cover before exchange of contracts here.

Activate Buildmark cover and download policy documents for your client here.

Duplicate insurance documents

Buildmark insurance certificate

If you need a copy of a Buildmark insurance certificate, please email us at ccsupport@nhbc.co.uk quoting your contact details, the name of your firm, the name of your client and the property address, postcode and policy number.

Buildmark policy document

If you have the Buildmark insurance certificate and just need a copy of the policy booklet, use the policy number (shown on the certificate) to download the applicable booklet here.

If an NHBC registered builder or developer becomes insolvent and an insolvency practitioner is appointed, homes cannot be sold with Buildmark cover without our prior consent.

If you would like to talk to us, please call: 0344 633 1000.

We are here: Mon to Fri 09:00 – 17:00.

If you’d rather email, please contact us at ccsupport@nhbc.co.uk.

For those involved in new homes for social housing, affordable rent or shared ownership. If you are a local authority developing homes for private sale, please refer to the builders and developers section above.

New business enquiries: If you’d like to talk to us about new business in the affordable housing sector, we would be pleased to talk with you. Please email us at affordablehousing@nhbc.co.uk and we will get back to you shortly.

For all other matters: Please contact the relevant team who will be able to provide help, as below:

Problem with your home if you are a shared owner: If your housing association, registered provider or landlord has not resolved the problem you have reported to them, or made a claim to NHBC, you can contact our Claims team directly.

You can find information about making a claim and start a new claim here.

The form will take you through the information required and we will let you know if we are able to help or pass your enquiry to the relevant team.

Alternatively, you can call them on 0800 035 6422.

Copies of insurance documents

For all enquiries relating to policy documents, insurance certificates and help on policy cover, please email ccsupport@nhbc.co.uk and our Customer Services team will assist you.

If you would like to talk to us, please call: 0344 633 1000.

We are here: Mon to Fri 09:00 – 17:00.

NOTE: This mailbox does not manage any matters relating to website design, apps or SEO.

For developers, investors, operators and other parties involved in new homes for market rental (Build to Rent).

New business enquiries: If you’d like to talk to us about new business in the Build to Rent sector, we would be pleased to talk with you. Please email us at BTR@nhbc.co.uk and we will get back to you shortly.

For all other matters: Please contact the relevant team who will be able to provide help, as below:

Problem with your home if you are the occupier: You should contact your landlord/operator in the first instance. If they have not resolved the problem you have reported to them, or made a claim to NHBC, you can contact our Claims team directly for advice on 0800 035 6422.

Copies of insurance documents

For all enquiries relating to policy documents, insurance certificates and help on policy cover, please email ccsupport@nhbc.co.uk and our Customer Services team will assist you.

If you would like to talk to us, please call: 0344 633 1000.

We are here: Mon to Fri 09:00 – 17:00.

NOTE: This mailbox does not manage any matters relating to website design, apps or SEO.

For developers, investors, operators and other parties involved in new homes for retirement communities and later living.

New business enquiries:  If you’d like to talk to us about new business in the later living sector, we would be pleased to talk with you. Please email us at retirementliving@nhbc.co.uk and we will get back to you shortly.

For all other matters: Please contact the relevant team who will be able to provide assistance, as below:

Problem with your home if you are the owner or a long leaseholder:

You can access our guides here about some of the most common issues with new homes such as condensation and cracking in plaster.

If it is less than two years since the home was completed, please contact the builder or developer in the first instance.

You can find information about making a claim and start a new claim here.

If you have already started a claim with us and want to provide more information, please update us here.

Problem with your home if you are renting the property on a short-term tenancy:

You should contact your landlord/operator in the first instance. If they have not resolved the problem you have reported to them, or made a claim to NHBC, you can contact our Claims team directly for advice on 0800 035 6422.

Copies of insurance documents

For all enquiries relating to policy documents, insurance certificates and help on policy cover, please email ccsupport@nhbc.co.uk and our Customer Services team will assist you.

If you would like to talk to us, please call: 0344 633 1000.

We are here: Mon to Fri 09:00 – 17:00.

NOTE: This mailbox does not manage any matters relating to website design, apps or SEO.

Be part of our network.

High quality partners are welcome to join our Remedial Works Contractors network. 

The cover provided by our Buildmark warranty and insurance policy means we deal with a range of property defects. When a defect requires repair, we use our nationwide network of approved contractors.

To maintain our commitment to continuous improvement and to provide the best quality service to homeowners/policyholders, we welcome applications from new partner suppliers who share our philosophy. Please complete the form on this page and we will be in touch.

Register as a potential supplier

To contact our Press Office, please click here.