Contact Us
We’re here to help
How to get in touch
Please select the customer group or topic that most closely matches your requirements for full details of how to contact us.
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Buildmark policy documents
If you know your policy number, you can download your Buildmark policy document here.
If you don't know your policy number, please email ccsupport@nhbc.co.uk quoting your name, address and postcode.
Buildmark insurance certificate
To request your certificate, please email ccsupport@nhbc.co.uk quoting your name, address and postcode.
Need to make a claim?
If you want to start a new claim, please provide the details here
If you have already started a claim with us, please update us here
Read our guides to making a claim here.
Unhappy with our service?
We are sorry that you feel you have cause to complain. Make a complaint here and a member of our team will be in touch.
What’s covered by Buildmark?
Please refer to your own policy documentation to check the specific cover that applies to your home. You can see a general summary of Buildmark cover here.
Contact Details
We are available: Mon to Fri 09:00 - 17:00
If you would like to talk to us, please call: 0800 035 6422
Or you can email us on: ccsupport@nhbc.co.uk
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Please call us on
0344 633 1000
We are available: Mon to Fri 09:00 – 17:00
When calling, you will be asked to choose the department you wish to speak to.
Choose:
Customer services for NHBC registration and warranty enquiries
Technical for NHBC Standards, Building Control, Inspections and technical support
Sales for consultancy and testing services
For some enquiries, you may find the information you need on our website:
NHBC registration DETAILS HERE
Warranties and insurance cover DETAILS HERE
NHBC Standards DETAILS HERE
Building Control DETAILS HERE
Training DETAILS HERE
Consultancy and testing services DETAILS HERE -
Checking and accepting Buildmark cover on a new home
You can check a home has Buildmark cover before exchange of contracts or print policy documentation here.
Duplicate Insurance Documents
If you need a copy of the policy booklet applicable to the home and know the policy number:
Download the policy booklet here
If you need a copy of the insurance certificate: Please email us at ccsupport@nhbc.co.uk quoting your name, address, postcode and your
contact number.Insolvency practitioners
If an NHBC registered builder or developer becomes insolvent and an insolvency practitioner is appointed, arrangements must be made with us before any homes registered for Buildmark warranty can be sold. Please call us on 0344 633 1000* and ask for 'Insolvent Builder' or email us.
If you would like to talk to us, please call:
0344 633 1000
We are here: Mon to Fri 09:00 – 17:00
If you want to email us
Please email to ccsupport@nhbc.co.uk
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For enquiries by Housing Associations, Local Authorities and other parties involved in new homes for social, affordable rent or shared ownership homes please note the following:
New Business enquiries only: If your enquiry relates to new business in the affordable housing sector, we would be pleased to talk with you, please email us: affordablehousing@nhbc.co.uk
For all other matters please contact the relevant team who will be able to provide assistance, as below:
Issues for a tenant/shared owner: If you are having issues with your home you should first contact your housing association/landlord.
If you need to take this up with NHBC please direct your enquiry to the claims team who can provide some advice.
The easiest way to do this is to use the 'Making a new claim' form.
The form will take you through the information required and will let you know if we are able to assist,or pass your enquiry to the relevant team.
The claims team usually aim to respond to online requests to make a claim within 5 working days.
Alternatively, you can call them on 0800 035 6422.
Documents: For all enquiries relating to policy documents, certificates and help on policy cover, please email ccsupport@nhbc.co.uk and our Customer Services team will be able to assist you.
NOTE: This mailbox does not manage any matters relating to website design, apps or SEO.
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For enquiries by developers, investors, operators and other parties involved in new homes for market rental homes (Build to Rent) please note the following:
New Business enquiries only: If your enquiry relates to new business in the build to rent housing sector, we would be pleased to talk with you, please email us: BTR@nhbc.co.uk
For all other matters please contact the relevant team who will be able to provide assistance, as below
Issues for a rental occupier: If you are having issues with your home you should first contact your operator/landlord.
If you need to take this up with NHBC we'll need to direct your enquiry to the claims team who can provide some advice.
The easiest way to do this is to use the 'Making a new claim' form.
The form will take you through the information required and will let you know if we are able to assist or pass your enquiry to the relevant team.
The claims team usually aim to respond to online requests to make a claim within 5 working days.
Alternatively, you can call them on 0800 035 6422
Documents: For all enquiries relating to policy documents, certificates and help on policy cover, please email cssupport@nhbc.co.uk and our Customer Services team will be able to assist you.
NOTE: This mailbox does not manage with any matters relating to website design, apps or SEO.
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For all enquiries by developers, investors, operators and other parties involved in new homes for Later Living please note the following
New Business enquiries only: If your enquiry relates to new business in the later living sector, we would be pleased to talk with you, please email us: laterliving@nhbc.co.uk.
For all other matters please contact the relevant team who will be able to provide assistance, as below:
Issues for a occupiers of later living homes: If you are having issues with your home we'll need to direct your enquiry to the claims team who can provide some advice.
The easiest way to do this is to use the 'Making a new claim' form.
The form will take you through the information required and will let you know if we are able to assist or pass your enquiry to the relevant team.
The claims team usually aim to respond to online requests to make a claim within 5 working days.
Alternatively, you can call them on 0800 035 6422.
Documents: For all enquiries relating to policy documents, certificates and help on policy cover, please email cssupport@nhbc.co.uk and our Customer Services team will be able to assist you.
NOTE: This mailbox does not manage with any matters relating to website design, apps or SEO.
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Be part of our network.
High quality partners are welcome to join our Remedial Works Contractors network.
The cover provided by our Buildmark warranty and insurance policy means we deal with a range of structural property defects. When a defect requires repair, we utilise our nationwide network of approved contractors.
To maintain our commitment to continuous improvement and to provide the best quality service to homeowners, we welcome applications from new partner suppliers who share our philosophy. Please complete the form on this page and we will be in touch.
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