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A collaborative approach to defects prevention

Inspection is part of our technical risk management approach

Our inspection service has evolved over the years to meet the changing needs of the industry, homeowner expectations, and regulatory compliance. By registering your plots with NHBC you will benefit from the use of our key stage inspection service and our enhanced technical risk management processes.

Construction quality management, a collaborative approach to defects prevention

We are evolving our technical risk management strategy, working with our registered builders and developers to maintain our focus on quality control (defects detection) whilst enhancing our quality assurance (defects prevention) with the overall aim of reducing the significant costs to the industry of remedial works and, of course, improving overall quality for home owners. We have a wealth of historic and current construction quality data and this, combined with increased use of technology, is key to the evolution of our approach. We aim to work more collaboratively with you, on a bespoke site by site basis, from pre-construction to post-completion, to help you effectively identify and manage the technical risks on your sites.

During 2020, we developed and piloted a number of new ways of working. We have now started to roll these out and embed them in stages. Stage 1 is Technology Assisted Inspection (TAI), using an app to make inspection and reinspection more efficient.

Stage 2 is Joint Virtual Meetings which will take place at key stages in a project and will deliver a ‘virtual team’ to work collaboratively together, improve communication at important points in the project lifecycle and ultimately help us to help you build things right first time. 

Stage 1 - Technology Assisted Inspection (TAI)

This new app has been developed to allow site managers to upload photographs for online inspection or re-inspection by the NHBC team. By capturing these images of ‘live’ construction, we can work with you more efficiently, allowing you to quickly continue work on site following our digital review and feedback, as well as creating a useful audit trail. In our pilot throughout 2020, 91% of site managers rated the app as easy to use. 

This is our first stage in our new technical risk management strategy. Look out for more updates as we release further stages in our drive to prevent construction defects.

Many thanks to Vistry Group for their support in allowing us to film this video on their site

More information on the TAI App

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Introduction to NHBC’s Technology Assisted App (TAI)

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NHBC’s Technology Assisted App (TAI) 1 in 10 audit

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NHBC’s Technology Assisted App (TAI) logic test fail

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Stage 2 - Joint Virtual Meetings (JVM)

Joint Virtual Meetings are held between your site manager, relevant members of your technical team and in-house NHBC technical specialists. Your NHBC project lead or Building Inspector will set up the meetings and invite the relevant people who, from NHBC, could include engineers, surveyors, technical building consultants, geo-environmental engineers and members of our Standards or Underwriting teams.

The meetings will take place at key stages in the project and will deliver a ‘virtual team’ to work collaboratively together. You’ll have greater access to our in-house technical experts and the opportunity to discuss design and construction issues at an earlier stage than currently. We’re confident that this increased collaboration will help you build right first time; identify any areas where we can provide additional support; speed up project assessments and acceptance as well as the clearance of conditions.

There are three types of meetings - Consultation, Prestart and Inflight.

Prestart – roll out for new sites from 1 November 2021

For some projects, the usual prestart meetings between your site manager and appointed NHBC Building Inspector will continue in their current format. For more complex projects, we will also offer a Joint Virtual Meeting with a range of our in-house technical specialists. This meeting is an opportunity to discuss key design/site issues and discuss any project specific inspection requirements.  

Inflight – roll out for new sites from 1 November 2021

These take place once the project has commenced and the timing and required attendees will be project specific. For example, we might hold a meeting before a complex area of construction is started; where there have been design or site issues; or perhaps for support with clearing conditions.

Consultation – roll out from 1 January 2022
These could be offered for complex sites that have planning approval but which are not yet registered with us. They will be used to discuss how the requirements of the NHBC Standards might impact the design, potential conditions and information requirements.

For more information on our continuous technical support

If you’d like to know more about our continuous technical support  and how we think it will benefit you, please see our FAQs or make contact with your local inspector.

two people in site safety clothing and hard hats looking at plans and a scale model of a development Helpful answers

Technical Assisted Inspections Frequently Asked Questions

Have a question? Check out our frequently asked questions below. If you cannot find the answer you require, please contact our TAI team who will be happy to assist you.

Read the FAQs
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Joint Virtual Meetings Frequently Asked Questions

Need to know more? Check out our frequently asked questions. If you cannot find the answer you require, please contact our team who will be happy to help.

Read the FAQs
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Interested in our continuous technical support

If you are interested in learning more about our continuous technical support, contact your local Building Inspector or Inspection Manager. Alternatively you can fill in our enquiry form to contact us.

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Project design reviews

Project design reviews by our surveyors are now offered on all projects, whether we undertake the Building Control or not, so that we can provide you with a more detailed assessment of key risks for your project at an early stage and reduce the likelihood of issues being picked up late in construction.

The inspection service we offer

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