Inspection

A collaborative approach to defects prevention

Inspection is part of our technical risk management approach

Our inspection service has evolved over the years to meet the changing needs of the industry, homeowner expectations, and regulatory compliance. By registering your plots with NHBC you will benefit from the use of our key stage inspection service and our enhanced technical risk management processes.

Construction quality management, a collaborative approach to defects prevention

We are evolving our technical risk management strategy, working with our registered builders and developers to gradually move our collective focus from quality control (defects correction) to quality assurance (defects prevention) with the overall aim of reducing the significant costs to the industry of remedial works.

We have a wealth of historic and current construction quality data and this, combined with increased use of technology, is key to the evolution of our approach. We aim to work more collaboratively with you, on a bespoke site by site basis, from pre-construction to post-completion, to effectively identify and manage the technical risks on your sites.

During 2020 we developed and piloted a number of stages to the strategy which will be rolled out over the coming period. Your dedicated NHBC contact will keep you up to date with our progress on this.

The first such stage is Technology Assisted Inspection (TAI), which includes a new app and is described below.

Stage 1 - Technology Assisted Inspection (TAI)

This new app has been developed to allow site managers to upload photographs for online inspection or re-inspection by the NHBC team. By capturing these images of ‘live’ construction, we can work with you more efficiently, allowing you to quickly continue work on site following our digital review and feedback, as well as creating a useful audit trail. In our pilot throughout 2020, 91% of site managers rated the app as easy to use. 

This is our first stage in our new technical risk management strategy. Look out for more updates as we release further stages in our drive to prevent construction defects.

Many thanks to Vistry Group for their support in allowing us to film this video on their site

For more information on TAI

If you’d like to know more about the new TAI app, it’s use and how we think it will benefit you, please see our FAQs or make contact with your local inspector.

Helpful answers

TAI Frequently Asked Questions

Have a question? Check out our frequently asked questions below. If you cannot find the answer you require, please contact our TAI team who will be happy to assist you.

Read the FAQs
Contact us

Interested in the TAI app?

If you are interested in learning more about the TAI app, contact your local Building Inspector or Inspection Manager. Alternatively you can email the TAI team below.

Email us

Project design reviews

Project design reviews by our surveyors are now offered on all projects, whether we undertake the Building Control or not, so that we can provide you with a more detailed assessment of key risks for your project at an early stage and reduce the likelihood of issues being picked up late in construction.

The inspection service we offer

Further information

If you have any queries about our inspection service, please contact your inspector or call our Technical Support department