Quality Benchmark Report (QBR)
Valuable feedback from the very start of a project
Our building inspectors will benchmark high risk areas. They will score the site using our six-point Quality Common Scoring scale and will then email the report directly to the site manager and upload a copy to the My NHBC Portal. Additional Quality Benchmark Reports may be undertaken as required for any additional Risk-Based Inspections.
Compliant work and good practice will be highlighted within the Quality Benchmark Report with photos and a description. If all work is found to be compliant, the report will be scored 4, 5 or 6 where a 5 or a 6 denote work that is very good or of outstanding quality. If non-compliant work is found, this will be recorded in the initial QBR with supporting photos and descriptors and a report score of 1, 2 or 3 will be given, depending on the issues found.
1 - Very poor
Many significant non-compliances of NHBC Standards and/or Building Regulations - danger to health and safety and almost inevitably resulting in a claim.
2 - Poor
Many minor non-compliances of NHBC Standards and/or Building Regulations and/or some significant non-compliance. Imminent danger to health and safety.
3 - Requires improvement
Some minor non-compliance with Standards and/or Building Regulations.
4 - Good
Meets NHBC Standards and Building Regulations.
5 - Very good
In addition to 4 some extra attention to detail over and above requirements.
6 - Outstanding
In addition to 4 much of the work seen cannot be improved upon.
Technical risk management tools
This document records the bespoke approach we will take to mitigate the risks of defects and improve quality across the site. It will highlight risks that might require extra inspections and extra meetings.
Joint Virtual Meetings
These are meetings between the site manager, members of the builder’s technical team and our technical specialists. The attendees and frequency of meetings will vary depending on the complexity of the site.
Quality Common Scoring
Applied to all Key Stage and Risk Based inspections, this is the same scoring we use for Construction Quality Reviews.
Quality Benchmark Report
Produced for each high risk areas and where, required, any additional Risk-Based Inspection stages, this report will provide photos and commentary, a score of 1-6 and will highlight good practice and defects.