Overview
This one-day interactive course provides a comprehensive understanding of the NHBC Buildmark warranty and insurance policy, with a focus on builder responsibilities during the first two years and the coverage provided from years three to ten. Through scenario-based learning, workshops and practical exercises, you will develop the knowledge and skills to deliver effective customer care and handle homeowner queries confidently.
Course details
Who should attend
This course is designed for customer care/service teams, sales teams, contract managers, project managers and any team members who engage with homeowners where an NHBC warranty and insurance policy is in place.
Why choose this training course?
What you will learn
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Gain a clear understanding of the NHBC Buildmark warranty and insurance policy, including builder responsibilities in the first two years.
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Understand the structure of the Buildmark warranty and insurance policy and what cover is provided in years 3-10 of Buildmark.
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Develop strong after-sales service skills to effectively support homeowners covered by NHBC warranty and insurance policies.
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Learn how to classify and resolve warranty-related claims, using real-world scenarios and case studies.
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Review NHBC Standards and how they relate to Buildmark.
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Explore customer satisfaction trends, including insights from the HBF Survey results.
Why choose NHBC as a training provider?
Specialist training tailored for house building
Our courses are designed specifically for the house-building industry, using real-world insights from NHBC’s site inspections and claims data.
Expert-led training with industry experience
Our trainers are all experts in their fields with backgrounds in house building. They bring first-hand industry knowledge, practical experience and engaging teaching styles to ensure you gain valuable skills.
Flexible learning options to suit your needs
We offer face-to-face and virtual training, catering to individuals and teams. Whether you need structured classroom sessions or bespoke training delivered on site, our courses are designed to fit around you.
Pricing
| Course type | Price | Max attendees |
| In-company | £1,905 | 16 |
| In-company (virtual) | £1,810 | 14 |
| Open | £285 | 16 |
| Open (virtual) | £265 | 14 |
Prices are exclusive of VAT
Please note: To receive the full value of the training, we recommend that this course is delivered face to face.
Not sure what we mean by in-company, open or virtual courses, then read more.
Book now
We deliver training through a variety of means to give you maximum choice in selecting what works best for you and your organisation.
Laura Bingham, Customer Care Coordinator, Gleeson Homes
"I really benefitted from this training, Sophie delivered it really well and was engaging. This training will have a huge impact on my ability and confidence to do my job."
Daniel Gardner, Sales Executive, Storey Homes
"Very informative and interactive presentation. Sophie offered a great knowledge throughout and extremely explanatory. Lots of info but easy to follow and understand at the same time."
Joe Craswell, Customer Relations Manager, Gleeson Homes
"Sophie was a great trainer, made the course fun and any questions we did not know she asked her colleagues and came back to us."
Find out more about this course
Please complete the webform below and we will get in touch with you within five working days.