After-sales service and the NHBC warranty

Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.

We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the cover provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.

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What you'll learn

What is NHBC Buildmark

How to provide customer care after occupation, in relation to NHBC Buildmark

Customer Satisfaction (HBF Survey results)

A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years

A look into the warranty cover provided in years three-10 of Buildmark

How NHBC Standards are used in relation to Buildmark

 

Course Pricing

COURSE TYPE PRICE MAX ATTENDEES
In-company £1,250 16
In-company (virtual) £1,100 14
Open £150 16
Open (virtual) £120 14

Prices are exclusive of VAT

Interested? Enquire and book today

For industry insights, trends, current training and future webinars connect with us on LinkedIn - NHBC Training Academy Group. If you would like to discuss your needs in more detail, please email training@nhbc.co.uk or call 01908 746380.

After sales service and the NHBC Warranty - 25 November 2020

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After sales service and the NHBC Warranty - 10 December 2020

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After sales service and the NHBC Warranty - 11 January 2021

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