After-sales service and the NHBC warranty
Gain a good understanding of the NHBC Buildmark warranty on this one day training course so that you can provide effective after-sales service regarding your customers warranty.
We will provide a particular focus on the builder responsibilities in the first two years. There is also an outline of the cover provided in years three to 10 of the warranty, as well as an overview of NHBC, and up-to-date feedback from our customer satisfaction survey.
What you'll learn
What is NHBC Buildmark
How to provide customer care after occupation, in relation to NHBC Buildmark
Customer Satisfaction (HBF Survey results)
A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
A look into the warranty cover provided in years three-10 of Buildmark
How NHBC Standards are used in relation to Buildmark
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Prices are exclusive of VAT
I thought the course was well executed and had all the information needed
Excellent course and very well presented. Would recommend.
The trainer presented well and kept everyone interested. Good input and participation throughout.
Interested? Enquire and book today
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