After-sales service and the NHBC warranty

Training course overview

The purpose of the training is to give delegates a good understanding of the Buildmark warranty (BM) from NHBC with particular focus on the builder responsibilities in the first 2 years. There is also an outline of the cover provided in years 3 to 10 of the warranty. 

The course uses an interactive format utilising lots of questioning techniques from the trainer to maintain learner interest. A series of reviews and workshops, in addition to exercises and games are used as a method of revising each session and reinforcing the learning. 

It will provide learners with the knowledge and skills to complement an effective customer care service with a broader understanding of the Buildmark warranty from NHBC. 

Who should attend

This course is for any Customer Care/Service teams (All members), Sales Teams, Contract Managers, Project Managers and those team members that have contact with the occupier where an NHBC warranty is in place.

Why choose NHBC?

Develop strong after sale service skills

Develop the skills to provide strong after sale service to occupiers who benefit from Buildmark Warranty. 

Learn about the sections that form the NHBC Buildmark

Improve your confidence in correctly identifying the sections that form the NHBC Buildmark. 

Scenario based learning

Be able to classify scenarios that may form a valid resolution of valid claim under NHBC Buildmark. 

What you will learn

  • What is NHBC Buildmark
  • How to provide customer care after occupation, in relation to NHBC Buildmark
  • Customer Satisfaction (HBF Survey results)
  • A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
  • A look into the warranty cover provided in years three-10 of Buildmark
  • How NHBC Standards are used in relation to Buildmark

Course details

Course pricing

In-company £1,730 16
In-company (virtual) £1,645 14
Open £260 16
Open (virtual) £240 14

Prices are exclusive of VAT

Please note: To receive the full value of the training, it is recommended that this course should be delivered classroom based.

Find out more about this course

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  • Please let us know below the number of delegates if enquiring on behalf of a company.

  • Please include any additional requirements for the booking I.e. any particular dates required, location and number of delegates.

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