Overview
The completion and handover of a new property can be a complex process that requires a combination of technical, managerial and personal skills. In this course, you'll gain hands-on experience during a guided site visit in identifying and resolving snagging issues to improve handover quality.
Back in the classroom, you'll review findings, explore best practices and discuss how to enhance the homebuyer experience. Through interactive workshops you’ll understand NHBC’s pre-handover inspection process and tackle common issues found by our inspectors at completion and by homeowners when they move in.
Course details
Who should attend
This course is designed for site managers, assistant site managers, finishing foremen, quality control teams and any construction professionals responsible for the snagging inspections or handover of completed properties.
Why choose this training course?
What you will learn
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Gain a clear understanding of NHBC's pre-handover inspection requirements and master the ability to prepare properties for a smooth handover. Learn how NHBC assesses homes at this stage, the key reportable items that could delay certification and how to ensure compliance with the standards.
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Develop the ability to evaluate ‘what good looks like’ by carrying out hands-on snagging inspections on site. Strengthen your inspection skills by identifying workmanship issues and aesthetic improvements that enhance overall build quality.
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Recognise and address the key issues that impact customer satisfaction by reviewing real homebuyer feedback and data from the House Building Federation Home Buyers survey. Understand the common concerns raised by homeowners and how to proactively resolve them before handover.
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Explore the barriers to delivering high-quality homes through interactive discussions and group workshops. Identify challenges faced during snagging and handover, develop problem-solving strategies and discover practical ways to improve site-wide quality control.
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Learn how to develop a consistent approach to finishes by understanding systematic snagging processes. Gain insight into industry best practices, ensuring consistency in workmanship and presentation across all properties.
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Understand the importance of an effective handover and after-sales process to maintain customer satisfaction. Learn how to conduct successful home demonstrations, manage customer expectations and deliver a professional handover that enhances homeowner confidence.
Why choose NHBC as a training provider?
Specialist training tailored for house building
Our courses are designed specifically for the house-building industry, using real-world insights from NHBC’s site inspections and claims data.
Expert-led training with industry experience
Our trainers are all experts in their fields with backgrounds in house building. They bring first-hand industry knowledge, practical experience and engaging teaching styles to ensure you gain valuable skills.
Flexible learning options to suit your needs
We offer face-to-face and virtual training, catering to individuals and teams. Whether you need structured classroom sessions or bespoke training delivered on site, our courses are designed to fit around you.
Pricing
We offer a range of different training course delivery methods, the various prices are listed below.
Information if you're booking in Northern Ireland: Registered CITB NI employers may be able to claim a training grant for this course* and it is covered under the Short Duration Training Grant available (*subject to terms and conditions, more information is available from CITB NI)
| Course type | Price | Max attendees |
| In-company | £1,905 | 16 |
| In-company (virtual) | £1,810 | 14 |
| Open | £285 | 16 |
| Open (virtual) | £265 | 14 |
Prices are exclusive of VAT
Not sure what we mean by in-company, open or virtual courses, then read more.
Book now
We deliver training through a variety of means to give you maximum choice in selecting what works best for you and your organisation.
Helen Newbury, Director of Programme and Performance
"Excellent presentation - right level - right speed - excellent delivery. Interesting and a good reminder of what we should be looking for."
Owen Creer, Assistant Site Manager, Taylor Wimpey
"Excellent training and well presented, good refresh of NHBC regulations, worthwhile course really recommend."
Claire Cooper, Project Manager, Platform Housing Group
"Being new to the role, this course has helped me have more of an understanding of quality in the build and which problem areas we have during our builds and what the standards are."
Mark Warnes, Quality Inspector, L&G Modular Homes
"Very informative course learnt a lot about things I previously didn't know about. Good interactive discussions and involvement."
Zoe Brown, Project Manager, Platform Housing Group
"The course was interesting and highlighted a number of things to be aware of when on site and provided an understanding of various aspects of NHBC and the processes that are followed."
Rebecca Eves, Customer Care Coordinator, Stonebond Properties
"Daren was a pleasure to meet/work with yesterday - informative, polite, and has a wealth of knowledge. Online training can sometimes be very stilted but it was the best training course I've completed since everything went virtual."
Find out more about this course
Please complete the webform below and we will get in touch with you within five working days.