Senior Internal Communications Manager

Job Role: Senior Internal Communications Manager

Salary: £65,000 - £75,000 + 15% performance bonus

Working Location: Milton Keynes – minimum of two days per week in the office

Employment Type: Full Time, Permanent

Job summary:

We’re looking for a Senior Internal Communications Manager to elevate how we communicate, connect and engage across NHBC. You’ll lead our internal communications function, shaping clear, purposeful messaging that helps colleagues understand our direction and feel part of our shared goals. Working closely with senior leaders and teams across the business, you’ll be a trusted advisor and the champion of simple, effective storytelling. This is a fantastic opportunity to influence how we work together and enhance the employee experience.

What you’ll be doing:

• Leading the development and delivery of a strategic internal communications plan aligned to the Group Business Plan.
• Acting as a trusted advisor to senior leaders, ensuring clarity, consistency and impact in all strategic communications.
• Championing simple, precise and engaging messaging across all channels and colleague groups.
• Using insight, feedback and metrics to continuously improve how we communicate.
• Working closely with Marketing & Communications colleagues to articulate our purpose, vision and priorities.
• Making the most of our platforms and channels to strengthen the NHBC brand and support business growth.
• Leading, developing and mentoring a small internal communications team.
• Bringing fresh thinking and benchmarking to keep NHBC ahead of internal comms trends.
• Planning and delivering targeted communications that reach the right people at the right time.
• Supporting business transformation and customer‑journey initiatives with clear, purposeful messaging.
• Managing expectations and guiding internal clients towards realistic, effective communication solutions.
• Supporting video and content requirements for internal events.

What we’re looking for:

• Strong internal communications experience, ideally within a corporate environment.
• Confidence advising and influencing senior leaders with clarity and credibility.
• Experience leading or supporting teams, with a collaborative and supportive approach.
• Excellent writing, editing and interpersonal skills, with a passion for clear, high‑quality communication.
• Creative thinking and the ability to simplify complex messages for different audiences.
• Strong organisational skills, able to prioritise, set clear goals and meet deadlines.
• Experience planning and creating content for internal events (advantageous).
• Comfortable using insight and feedback to shape decisions and improve outcomes.
• Good understanding of internal comms channels, tools and current trends.
• Experience supporting change or transformation programmes (highly beneficial).
• Knowledge of the housebuilding, construction, insurance or sales environment (helpful but not essential).

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

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