Employee Interview

Hear from Melissa Muzenda

“Part of my job is to train new people and I really enjoy meeting them and sharing my knowledge.”

Name: Melissa Muzenda
Job Title: Customer Support Co-ordinator
Department: Customer Services

What does your current role entail?: There are many, various tasks so no two days look the same. I am involved in setting up warranties, organising site building control amendments to local authorities, registering plots and many other different support type tasks.
How well supported do you feel?: I have always felt very well supported and able to ask colleagues, assistant team leaders, team leaders etc for information and guidance. Everyone works as a team and is very helpful. I also feel supported personally which is important to me.
Is there anything you particularly love about your role?: Part of my job is to train new people and I really enjoy meeting them and sharing my knowledge. I have had training on how to train and I enjoy incorporating what I have learned to make it a better experience for the new people joining the team.
What is the highlight of your time at NHBC?: The team days are a highlight and I particularly enjoy interacting with the team in a different environment and being able to talk about interests outside of work.
What would you say to someone considering a career at NHBC?: I would encourage people to apply because it is a good company to work for with lots of opportunities for people to develop their career should they want to.
What makes NHBC a great place to work?: I personally value the flexibility, the people I work with and being confident in my role. I like change and NHBC has not stood still since I joined, with new systems and processes to learn – it is especially exciting with the changes our IT development programme promises.
What career opportunities have you had whilst with NHBC?: I have been supported in applying for other roles and although not successful, I have received good feedback that I can learn from. I am interested in future opportunities, such as technical support where I would be able to build on the technical knowledge I have gained in my career so far.