NHBC National New Homes Survey

Robust data and accurate benchmarking for your business

a couple sat at an outdoor table smiling while signing documents

Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.

Be involved in the biggest and best homeowner survey

With around 200,000 questionnaires sent each year, we can provide you with robust customer satisfaction data on an unrivalled scale, with benchmarking against your competitors.

"Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers views are invaluable, the reports enable us to get a better understanding of their real needs and their expectations." Jeremy Hipkiss, Group Marketing Director, Barratt Developments PLC

No need for additional in-house or agency surveys

You can benefit from our standard survey service or use our platform and resources (already funded by NHBC) to add bespoke functionality to cost-effectively fulfil all your customer satisfaction data requirements - without paying for additional in-house or external surveys.  We also offer a 100% bespoke service where you choose who to ask, what to ask and when to ask it.

Watch an online demo

Need more information?

    Please enter your details, and we'll get in touch to discuss your survey needs Our homeowner research team would be delighted to talk to you about how we deliver customer satisfaction surveys to suit your needs and to further demonstrate the service. If you'd like to discuss this, please complete your details below and we'll get in touch.