National New Homes Survey
Raise standards and satisfaction with insights from more than 100,000 surveys every year.
Your customers’ verdicts are in…
Nobody knows your homes like the people who live in them. That’s why we send out two questionnaires in the first year of occupation, which the Home Builders Federation uses to inform its HBF Star Ratings.
The surveys provide a wealth of insight into how satisfied your customers are and benchmarks you against your competitors. This gives you an at-a-glance comparison to help you see where the issues are and improve your performance.
Reliable and repeated
We send out our surveys at eight weeks after completion and then again at nine months.
With response rates of up to 75%, the data we collect gives you an accurate, representative picture of customer sentiments – invaluable insights that can help you identify and address issues wherever they’re cropping up.
Want to know more?
Get in touch to discuss accessing this unique data.
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Everything you need to know about your homes and the industry made simple.
Residential Construction Statistics
Understand how the industry is performing with information about starts, completions and in-progress build stages.
Your build data
A wealth of detail about your sites, claims and more. Available via a data feed or dashboard to provide you with insights, fast.
Data Consultancy
Tailored solutions created just for you by the experts to give you the insights you need.