Join our Claims team
Resolving claims with care, expertise and customer focus.
Who we are
Our Claims team provides impartial case handling, dispute resolution and repair management services to homeowners and builders. We deal with claims made under the different warranty and insurance policies offered by NHBC and make sure they're settled fairly.
Our specialist knowledge and experience is used to provide information to help develop NHBC's Standards and technical guidance and to improve our risk management processes.
Why work with us?
Meet the team
Get to know some of the dedicated professionals behind our claims team.
Laura Venn - Claims Operations Manager
"I feel valued and receive recognition for the hard work that I do, and I'm supported in doing the same for my teams."
Phoebe Browne - Customer Experience Co-ordinator
“The ‘stand outs’ for me are the living out of our values, my supportive working environment and the many opportunities to grow.”
Nicole Muzwaba - Customer Experience Consultant
“I help protect people, who have spent so much money on their property, to achieve the standards they deserve and that is very rewarding.”
Georgina Nelson - Complaints Handler
“I am part of a supportive and friendly team with skilled professionals and management that are authentic in wanting me to succeed and progress.”
Paul Cribbens - From Assistant Building Inspector to Head of Claims (Technical)
"I love the teams I work with and the people in them. We have a great culture in the Claims department where we encourage open and honest discussions without drawing unwarranted criticism."
The benefits of working for NHBC
Our colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.
Health and wellbeing
Access to subsidised and comprehensive private medical insurance, Medicash health plan, funded eye and hearing tests and our benefits portal.
Competitive salary and bonus
We benchmark our salaries against the wider market and offer a yearly performance based bonus.
Holiday purchase scheme
27 days holiday + bank holidays with the opportunity to purchase extra days.
Enhanced leave and pay
We offer equalised maternity, paternity, adoption leave and pay for all new parents.