Home sale and handover: a best practice guide for home builders

How home builders manage the process of selling and handing over new homes

This report is based on the findings of surveys with real people in the industry and their customers, and how home builders manage the process of selling and handing over new homes. Whilst most of the industry believes they are providing sufficient information and at the right time, there is clearly a gap between delivery and expectation.

It develops the concept of a “customer journey”. Better communication provided at the right time through the complex process of buying a new home can only lead to improved customer satisfaction.