My NHBC Portal
My NHBC Portal
-
The date range that My Reports defaults to when first opened is the current calendar month and the preceding 12 calendar months. You can change this, but you can’t permanently set this to a different time period.
-
Yes, by taking a screenshot. Shortcut keys to do this vary by device (eg Alt + Print Screen or Fn F4). Then open your destination file (eg Word, Excel, PowerPoint) and select paste (shortcut key = Ctrl V).
-
Once you have logged into your account, select the Change password link at the top right of the screen. A new window will then appear where you can change your password
-
Option 1: Ensure the down arrow is being used to download – as this will display all the necessary data.
Option 2: Check that your browser settings are allowing pop-ups.
Chrome: Click on the three lines in the top right of the screen (customise and control Google Chrome). Click on ‘Settings’. Type ‘pop’ in ‘Search settings’ box. Scroll down to Pop-ups and redirects. Select ‘Allow all sites to show pop-ups’.
Microsoft Edge: Click the three dots in top right-hand side of the screen. Click ‘Settings’. Type ‘pop-up’ in the ‘Search settings’ box. Scroll down to pop-ups and redirects. Click ‘Add’ under ‘Allow’ section. Add the link to My Reports to the site bar and click ‘Add’.
-
Usernames can only be updated by NHBC. If you require a username change, please email onlinesupport@nhbc.co.uk
-
If a user is given access to a group parent company, they will have access to all child parties in the group.
-
If you require access or additional users to be added (or removed) to My Reports, please provide the details listed on the My Reports access panel of the sign-in screen and email them to onlinesupport@nhbc.co.uk.
Any access or change requests should have authority from a My NHBC Portal administrator or company director for the applicable organisation. Please check you meet these criteria before making a request.
Please note My Reports and My NHBC portal are separate accounts and therefore separate access requests will be required.
-
A rolling three years of data is available. To filter the date range, select the dates located on the top right of the screen titled ‘Period’.
-
New data is loaded every evening and is typically available from 07:00 each day, including weekends. Last included date ie, the last date for which data is included in the report is displayed at the top of each report windows.
-
Option 1: Click on reload to refresh the page.
Option 2: You may need to clear the cache or historic browsing data of your chosen web browser, eg Chrome/Microsoft Edge as below:
Chrome: Click on the three lines at the top right of the screen (customise and control Google Chrome). Click on ‘Settings’. Type ‘cache’ into the ‘Search settings’ box. Click on ‘Delete browsing data’ and choose ‘All time’. Close all instances of Chrome and then re-open Chrome. Log in to My Reports and try again.
Microsoft Edge: Click on the three dots at the top right-hand side of the screen. Click on the ‘History tab’. In the ‘All’ and ‘Recently closed’ tabs delete all links. When asked if you are sure, click ‘Yes’. Re-open and log in to My Reports.
-
No. This is an indicative figure for the overall performance of a builder company; it is not detailed enough to work at site level.
-
The Resolutions Investigated chart shows the number started within the date range selected. The Current Resolutions chart shows the number currently active – this could vary as some may have begun the resolution process prior to the date ranges selected.
-
Benchmark Groups available for comparison purposes in My Reports are defined using the number of plots registered by an NHBC-registered builder (or builder group where one exists) during the most recent full calendar year. The same Benchmark Groups are used in My NHBC Portal, My Reports, and the Customer Satisfaction Surveys portal.
(We may vary upper/lower limits of the Benchmark Groups year on year to facilitate meaningful benchmarking).
For further benchmarking information, please contact onlinesupport@nhbc.co.uk
-
My Reports defaults to using a hierarchy based on the company structure that you currently have registered with NHBC for purchasing Buildmark. If this needs to be updated, or if My Reports needs to use a different hierarchy, please contact us.
-
Click on the clock and date in the bottom right-hand of your screen and scroll to the regional format to ensure the current format is in English United Kingdom. If the issue persists, ensure that you update the language settings associated to the browser you are using:
Chrome: Click on the three lines in the top right of the screen (customise and control Google Chrome). Click on ‘Settings’. Type ‘languages’ into the ‘Search settings’ box. Check that English (United Kingdom) is top of the list; if not, click on the three dots to move up.
Microsoft Edge: Go to ‘Settings’ and find Languages. Ensure English (United Kingdom) is top of the list; if not, click on the three dots to move to the top.
-
Check that your browser settings are allowing pop-ups. Wait a few seconds for the system to generate the requested report. Check downloads within your document to retrieve recently downloaded documents.
-
Organisation access in My Reports is not linked to My NHBC Portal organisation access. Access to organisations in My Reports should be requested separately to access for organisations in My NHBC Portal.
-
My NHBC Site Reports includes intermediate inspections, while My Reports does not. You should use the My NHBC Portal site report for intermediate inspections and RIs.