Terms and conditions

Open course - terms & conditions

Payment

Full payment is required prior to the course taking place.

Discounts, cancellation and transfer fees

Early bird discounts cannot be combined with any other offers and places are subject to availability. All cancellation fees are payable by the employing organisation.

Failure to attend 100% of fee

• Cancellation within 10 working days 100% of fee
• Cancellation less than 20 working days (but more than 10) 50% of fee
• Cancellation less than 30 working days (but more than 20) 30% of fee
• Cancellation 30 working days or more No charge
• Transfer of delegates to another date can be accepted up to 5 working days before (subject to course availability); however where within 30 working days of the original course date will incur a 30% transfer fee of the standard price.
• Delegates can only transfer once from any course.
• If the delegate cancels the course after a transfer the delegate will not be entitled to a refund.
• Replacement delegates can be accepted on a course at any time at no additional cost.
• Notice of cancellation, transfer or replacement must be made via email or in writing.
• NHBC reserves the right to cancel a course at its discretion. In the event of cancellation delegates will be offered a free transfer to another course or date, or a full refund of the course fees.

Masterclass terms & conditions

Payment

Masterclasses are fully-funded by the HBF (Home Builders Federation) unless the minimum delegate numbers (see 'Cancellation and transfer fees') are not met. In this instance, 100% of the full fee will be required for payment by the booking organisation

Cancellation and transfer fees

• Minimum number of 5 delegates (roofing contractors) to attend a Roofing Masterclass.
• Minimum number of 8 delegates (brickwork contractors) to attend a Brickwork Masterclass.
• Maximum number of 12 delegates to attend a Masterclass.
• Cancellation 5 or more working days before the start date of the Masterclass will incur a £50 admin charge.
• Postponement of a Masterclass needs to be re-arranged within 6 months of the original confirmed date otherwise 100% of the full fee will be required for payment by the booking organisation.
• Notice of cancellation must be made via email or in writing.
• NHBC reserves the right to cancel or postpone a Masterclass at any time. If cancelled or postponed an alternative date will be arranged in the near future.

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us at our company address, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Terms & conditions

• If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 90 days of purchase
• If you return your item to our company address and you’d like a refund, please ensure you have your receipt or delivery note; we’ll refund the original debit, credit or charge card used to purchase
• It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused

Products we’re unable to cancel, refund or exchange

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

• products which have been personalised for you, such as boards or certificates
• made to order products such as boards or made to measure items
• downloads, market intelligence reports or other documents that have been opened
• Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.

This does not affect your statutory rights.

Contact NHBC Shop

Please feel free to contact our customer support team for assistance by phone, or via email using the contact form below.

0344 633 1000

Monday - Friday, 09:00 - 17:00