Terms and conditions

Promotional terms and conditions

1. Eligibility: This offer is open to business customers only and is not available to individual consumers.
2. Discount: A 10% discount will be applied to qualifying products (excluding VAT) purchased through the NHBC Shop during the promotional period.
3. Exclusions:
   The offer excludes all products, training courses, publications not in the online shop category titled ‘Promotional Products’
4. Promotional Period:
   The offer is valid from 00:01 1 July 2025 to 23:59 31 July 2025, unless otherwise extended or withdrawn at the discretion of NHBC. Orders placed outside this period will not qualify.
5. How to Redeem:
   The discount will be applied at checkout when using the code SummerShop10 .
6. Limitations:
   Offer cannot be used in conjunction with any other promotion, discount, or offer unless explicitly stated by NHBC.
7. Right to Amend:
   NHBC reserves the right to amend, suspend or withdraw this promotion at any time without prior notice.
8. Returns and Refunds: This promotion does not affect your statutory rights to return or refund an item. However, if you return an item purchased under this promotion, you will be refunded the discounted price paid.
9. Liability:
   NHBC accepts no responsibility for discount codes that are misused or not applied due to technical issues.
10. Contact:
    For any questions regarding this offer, please contact us by filling in the contact form below.
11. Governing Law: These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us at our company address, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Terms and conditions

• If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 90 days of purchase
• If you return your item to our company address and you’d like a refund, please ensure you have your receipt or delivery note; we’ll refund the original debit, credit or charge card used to purchase
• It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused

Products we are unable to cancel, refund or exchange

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

• products which have been personalised for you, such as boards or certificates
• made to order products such as boards or made to measure items
• downloads, market intelligence reports or other documents that have been opened
• Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.

This does not affect your statutory rights.

Contact NHBC Shop

Please feel free to contact our customer support team for assistance by phone, or via email using the contact form below.

0344 633 1000

Monday - Friday, 09:00 - 17:00