Terms and conditions

a photo of someone applying cement to a brick using a trowel

Our NHBC shop terms and conditions

Our NHBC shop terms and conditions encompass vital areas such as;

  • delivery 
  • cancellations
  • refunds
  • specific terms related to our training courses.

If you need clarification or have any queries about these policies, please feel free to contact our customer support team for assistance.

Open course - terms & conditions

Payment

Unless being funded through the HBSP (Home Building Skills Partnership) training scheme, full payment is required prior to the course taking place. HBSP funding is only available to delegates working within the home building industry and evidence of such will be requested.

Discounts, cancellation and transfer fees

Early bird discounts are not available in conjunction with any other offer and places are subject to availability.

All cancellation fees are payable by the employing organisation and not HBSP where applicable.

Failure to attend 100% of fee

Cancellation within 10 working days 100% of fee

Cancellation less than 20 working days (but more than 10) 50% of fee

Cancellation less than 30 working days (but more than 20) 30% of fee

Cancellation 30 working days or more No charge

Transfer of delegates to another date can be accepted up to 5 working days before (subject to course availability); however where within 30 working days of the original course date will incur a 30% transfer fee of the standard price.

Replacement delegates can be accepted on a course at any time at no additional cost.

Notice of cancellation, transfer or replacement must be made via email or in writing.

NHBC reserves the right to cancel a course at any time, if cancelled delegates will be offered a free transfer to another course or date, or a full refund of the course fees.

Duplicate Certificates

Duplicate Certificates can be requested at any time and will be charged at £15 per delegate.

Masterclass/Trade Talk terms & conditions

Payment

Unless being funded through the HBSP (Home Building Skills Partnership) training scheme, full payment is required prior to the Masterclass/Trade Talk taking place.

Cancellation and transfer fees

Minimum number of 5 delegates to attend.

Maximum number of 16 delegates to attend.

Cancellation 5 or more working days before the start date of the Masterclass/Trade Talk will incur a £50 admin charge.

Cancellation or postponement within 4 working days before the start date of the Masterclass/Trade Talk will incur full cancellation fees.

Postponement of a Masterclass/Trade Talk needs to be re-arranged within 6 months of the original confirmed date otherwise full cancellation fees apply.

Notice of cancellation must be made via email or in writing.

NHBC reserves the right to cancel or postpone a Masterclass/Trade Talk at any time. If cancelled or postponed an alternative date will be sorted in the near future.

Delivery policy

Product delivery

NHBC products that are available to order online will typically be despatched within 48 hours of orders placed. Please contact our Shop team for advice on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here and please be ready to quote your order number and order date.

All orders except those with a zero invoice value will incur our standard delivery charge of £5 per order. Goods are sent on a service which should arrive within 48 hours from despatch.

Do you provide a faster or express delivery option?

If you require a more urgent delivery you should contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here and discuss your requirements, they will be able to provide options and advise on additional charges.

Do you deliver outside of mainland UK?

We are able to deliver to any address with a UK postcode.

The following locations may incur additional charges and a longer delivery time: Northern Ireland, Scottish Highlands, Scilly Isles, Anglesey, Orkney, Shetland, Arran, Fair Isle, the Inner Hebrides, Lindisfarne, the Farne Islands, Lundy, the Isle of Sheppey, the Western Isles, the Channel Islands, Isle of Wight, and the Isle of Man.

For delivery’s to addresses outside mainland UK or international addresses then please contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here.

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us at our company address, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Terms & conditions

If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 90 days of purchase

If you return your item to our company address and you’d like a refund, please ensure you have your receipt or delivery note; we’ll refund the original debit, credit or charge card used to purchase

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused

We’ll refund any delivery charges you’ve paid if you return an entire order (UK orders only)

Products we’re unable to cancel, refund or exchange

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

products which have been personalised for you, such as boards or certificates

made to order products such as boards or made to measure items

downloads, market intelligence reports or other documents that have been opened

Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.

This does not affect your statutory rights.

Company details

NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks MK5 8FP Tel: 0344 633 1000
NHBC is registered in England and Wales, company no. 320784.
NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Contact us

Please feel free to contact our customer support team for assistance by phone, or via email using the contact form below.

NHBC Shop

0344 633 1000

Monday - Friday, 9am-5pm

Please get in touch