Terms and conditions
Our NHBC shop terms and conditions
Our NHBC's Shop terms and conditions cover essential areas such as delivery, cancellations, refunds and specific policies related to our training courses. Whether you're purchasing NHBC products or registering for our courses, understanding these guidelines ensures a smooth and secure process. If you need clarification or have any queries about these policies, please feel free to contact our customer support team for assistance.
Delivery policy
Product delivery
NHBC products that are available to order online will typically be despatched within 48 hours of orders placed. Please contact our Shop team for advice on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us and quote your order number and order date.
All orders except those with a zero invoice value will incur our standard delivery charge of £5 per order. Goods are sent on a service which should arrive within 48 hours from despatch.
Do we provide a faster or express delivery option?
If you require a more urgent delivery you should contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us to discuss your requirements, they will be able to provide options and advise on additional charges.
Do we deliver outside of mainland UK?
We are able to deliver to any address with a UK postcode.
The following locations may incur additional charges and a longer delivery time: Northern Ireland, Scottish Highlands, Scilly Isles, Anglesey, Orkney, Shetland, Arran, Fair Isle, the Inner Hebrides, Lindisfarne, the Farne Islands, Lundy, the Isle of Sheppey, the Western Isles, the Channel Islands, Isle of Wight, and the Isle of Man.
For delivery’s to addresses outside mainland UK or international addresses then please contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us.
Refund policy
We want you to be happy with your purchase. If you’re not, just return the product to us at our company address, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
Terms and conditions
- If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 90 days of purchase
- If you return your item to our company address and you’d like a refund, please ensure you have your receipt or delivery note; we’ll refund the original debit, credit or charge card used to purchase
- It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
Products we are unable to cancel, refund or exchange
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
- products which have been personalised for you, such as boards or certificates
- made to order products such as boards or made to measure items
- downloads, market intelligence reports or other documents that have been opened
- Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.
This does not affect your statutory rights.
Company details
NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks MK5 8FP
Tel: 0344 633 1000
NHBC is registered in England and Wales, company no. 320784.
NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Contact NHBC Shop
Please feel free to contact our customer support team for assistance by phone, or via email using the contact form below.
Monday - Friday, 09:00 - 17:00
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