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Our Training Course Terms and Conditions

Review the terms and conditions for our training programs, including payment, discounts, cancellation policies and delegate transfers. Please read these terms carefully to enhance your training experience with us.

Open course - terms and conditions

Payment

Full payment is required prior to the course taking place.

Discounts, cancellation and transfer fees

Early bird discounts cannot be combined with any other offers and places are subject to availability. All cancellation fees are payable by the employing organisation.

Failure to attend 100% of fee

  • Cancellation within 10 working days 100% of fee
  • Cancellation less than 20 working days (but more than 10) 50% of fee
  • Cancellation less than 30 working days (but more than 20) 30% of fee
  • Cancellation 30 working days or more No charge
  • Transfer of delegates to another date can be accepted up to 5 working days before (subject to course availability); however where within 30 working days of the original course date will incur a 30% transfer fee of the standard price.
  • Delegates can only transfer once from any course.
  • If the delegate cancels the course after a transfer the delegate will not be entitled to a refund.
  • Replacement delegates can be accepted on a course at any time at no additional cost.
  • Notice of cancellation, transfer or replacement must be made via email or in writing.
  • NHBC reserves the right to cancel a course at its discretion. In the event of cancellation delegates will be offered a free transfer to another course or date, or a full refund of the course fees.

Trade Talk terms and conditions

Payment

Full payment is required prior to the Trade Talk taking place.

Cancellation and transfer fees

  • Minimum number of 5 delegates to attend.
  • Maximum number of 12 delegates to attend.
  • Cancellation 5 or more working days before the start date of the Trade Talk will incur a £50 admin charge.
  • Cancellation or postponement within 4 working days before the start date of the Trade Talk will incur full cancellation fees.
  • Postponement of a Trade Talk needs to be re-arranged within 6 months of the original confirmed date otherwise the full fee applies.
  • Notice of cancellation must be made via email or in writing.
  • NHBC reserves the right to cancel or postpone a Trade Talk at any time. If cancelled or postponed an alternative date will be arranged in the near future.

Masterclass terms and conditions

Payment

Masterclasses are fully-funded by the HBF (Home Builders Federation) unless the minimum delegate numbers (see 'Cancellation and transfer fees') are not met. In this instance, 100% of the full fee will be required for payment by the booking organisation

Cancellation and transfer fees

  • Minimum number of 5 delegates (roofing contractors) to attend a Roofing Masterclass.
  • Minimum number of 8 delegates (brickwork contractors) to attend a Brickwork Masterclass.
  • Maximum number of 12 delegates to attend a Masterclass.
  • Cancellation 5 or more working days before the start date of the Masterclass will incur a £50 admin charge.
  • Postponement of a Masterclass needs to be re-arranged within 6 months of the original confirmed date otherwise 100% of the full fee will be required for payment by the booking organisation.
  • Notice of cancellation must be made via email or in writing.
  • NHBC reserves the right to cancel or postpone a Masterclass at any time. If cancelled or postponed an alternative date will be arranged in the near future.