Service disruption: Microsoft outage 

Last updated: [09:29, 13/11/2026] 

We’re currently experiencing disruption to our services due to a global Microsoft outage affecting organisations worldwide. Microsoft is working to fix the problem, and our teams are doing everything they can to keep services running in the meantime. 

We’re sorry for any inconvenience and thank you for your patience. 

What’s affected 

• Phone lines may be busier than usual
• Email responses will be delayed 

If you’re a homeowner 

If you’ve already contacted us about a claim or a problem with your home, your query is safe, and we’ll be in touch as soon as we can. You don’t need to contact us again. 

If you have an urgent problem, call us on: 

• General enquiries: 0344 633 1000 
• Claims: 0800 035 6422 

If you’re a builder or industry professional 

Some services may be delayed. We’ll do our best to keep disruption to a minimum and will work through any backlog as quickly as possible once services are restored. 

If your query is urgent, please contact  

• General enquiries: 0344 633 1000 
• Training services: 01980 746380 

Updates 

We’ll update this page as the situation changes. Please check back for the latest information.