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Representing NHBC correctly

The text provided below can be used by our registered customers to describe NHBC and support explanation of our Buildmark warranty and insurance policy. It's important to get the messaging right to make sure that potential buyers of your homes understand the Buildmark policy and the cover it provides.

Warranty and insurance for your new home

Buying a home is one of the biggest purchase decisions you’ll ever make. Move with <insert builder name here> and we will build your new home to the standard required to obtain the warranty and insurance cover provided by NHBC.

Who is NHBC?

The National House-Building Council, commonly referred to as NHBC, is the UK’s leading independent provider of new home warranty and insurance.

NHBC’s purpose is to raise standards in house building by championing high quality homes and protecting homeowners.

NHBC Standards set technical requirements for design, materials and workmanship in the construction of new homes registered with it.

Buildmark policy cover

The NHBC warranty and insurance policy, known as Buildmark, is designed to give you peace of mind over your purchase. Buildmark provides you with cover if the construction of your new home does not meet NHBC's Technical Requirements. Buildmark currently protects around 1.5 million homes in the UK.

The 10-year Buildmark warranty and insurance policy provides the following cover:

Insolvency cover: If <insert builder name here> becomes insolvent, and we are therefore unable to finish the construction of your home, NHBC may repay your deposit or any reasonable extra amount you have to pay for your home to be finished.

Builder warranty period: This is usually the first two years from the date of legal completion. During this period, we <insert builder name here> as the builder are responsible for rectifying any defects covered by the Buildmark policy. The warranty is backed by NHBC’s resolution service and guarantee.

Insurance cover: During the eight years of insurance cover there is a minimum claim value, which will be shown in your policy schedule. If we decide that repairs need to be carried out to your home, and the cost to us of the repair work is more than or equal to the minimum claim value, we will do the work or pay you the cost in full. You will not need to contribute anything. If the cost to us of the repair work is less than the minimum claim value, we will not do any work or pay you any costs. For more information on the full cover provided by Buildmark and all terms, conditions and exclusions, please visit the NHBC website.

Reference to other policies

*The type of NHBC policy provided with our homes may differ. Please speak to a sales adviser on your chosen development to confirm which type of NHBC policy will apply to your selected plot. The NHBC Buildmark policy covers homes for private sale while their Buildmark Choice policy covers homes for rent and shared ownership. Please refer to NHBC’s website to see the policies they offer and the terms, conditions and exclusions for each type of policy.