Search results
261-270 of 546 ResultsFrom Customer Service to Underwriting - Shannon Thornthwaite's career journey
https://www.nhbc.co.uk/insights-and-media/case-studies/from-customer-service-to-underwriting-shannon-thornthwaite-s-career-journeyShannon has built a thriving career at NHBC. Starting in Customer Services gave her the knowledge, connections and foundation to grow and succeed in a completely new area of the business.
Case studyHear from Colin - our First Contact Advisor in Claims
https://www.nhbc.co.uk/insights-and-media/case-studies/employee-hear-from-colin-our-first-contact-advisor-in-claimsCase study
Hear from Madeleine Warsop
https://www.nhbc.co.uk/insights-and-media/case-studies/hear-from-madeleine-warsopCase study
Hear from Melissa Muzenda
https://www.nhbc.co.uk/insights-and-media/case-studies/hear-from-melissa-muzendaCase study
Matt Wylds, Principal Tutor at Cambridge Training Hub
https://www.nhbc.co.uk/insights-and-media/case-studies/matt-wylds-principal-tutor-at-cambridge-training-hubCase study
Adam Hawkes, Pride in the Job 2025 Quality Award winner
https://www.nhbc.co.uk/insights-and-media/case-studies/adam-hawkes-pride-in-the-job-2025-quality-award-winnerAdam Hawkes claimed his first Pride in the Job Quality Award in 2024 and went all the way to Supreme runner-up. Now he’s back in 2025 with another Quality Award win.
Case studyAfter-sales service and NHBC warranty and insurance
https://www.nhbc.co.uk/training/course-index/after-sales-service-and-nhbc-warranty-and-insuranceGiving Customer Care and Customer Service teams the knowledge and skills to implement effective after sales service. Covering NHBC Warranty and insurance, our Customer Satisfaction Survey and a general introduction to NHBC.
Training serviceDefects prevention
https://www.nhbc.co.uk/training/course-index/defects-preventionThis three-day course explores the causes of the most common defects found in the construction of new homes and examines ways of preventing them occurring.
Training serviceManaging timber frame construction
https://www.nhbc.co.uk/training/course-index/managing-timber-frame-constructionLearn how to effectively manage and inspect timber frame construction by attending this one-day training course. Understand best practice and how to avoid common defects.
Training serviceRoof framing – hips and valleys (module 1)
https://www.nhbc.co.uk/training/course-index/roof-framing-hips-and-valleysTraining service