New Homes Customer Satisfaction Surveys

Robust data and accurate benchmarking for your business

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Helping you to make informed business decisions

Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.

We send out over 100,000 questionnaires each year, and with a response rate of up to 75%, we provide you with robust data on an unrivalled scale, with benchmarking against your competitors.

No need for additional in-house or agency surveys

You can benefit from our standard survey service or use our platform and resources (already funded by NHBC) to add bespoke functionality to cost-effectively fulfil all your customer satisfaction data requirements - without paying for additional in-house or external surveys.  We also offer a 100% bespoke service where you choose who to ask, what to ask and when to ask it.

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    Get in touch to discover how our data can empower your business decisions in the home-building sector

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Other products and services

From training and tailored courses to NHBC’s builder register, we offer a range of services and unique opportunities to support your business development and growth. Explore our house builders and developers section to see how NHBC can help you.