How has the Quality Assurance Review changed the way your company approaches quality control?
As a business, we've always built our quality control processes based on industry-given metrics such as CQRS and RIS. Completing the QAR review exposed certain elements of our processes, and it's given us areas to improve and develop on the back of the review. Unless there's a business you're already 100% robust in everything you do, how are you going to ensure that you plug the correct gaps within your business?
Truly honest, external expert advice specifically created for our industry. As a business, we've developed many quality internal procedures systems and have always tried to be as good as we possibly can be. But having the NHBC come in as an external company, challenge everything we've created, and truly stress test it is hugely valuable to us as a business.
So very intense up to the build-up, pretty nervous. But once the review has arrived, a very, a very relaxed environment, a very comfortable meeting and they worked hard to tease the right information out of us to support us through the process. So as a business, we scored fairly strongly in our application. However, the QAR really exposed areas of our front end, setting out in written formalities and frameworks. So for us as a business, that's where we've got to really develop and improve.
