Louisa Davis journey - find out what it means to be a Claims Handler with us

Video Transcription

My name is Louisa Davis and my role is a First Contact Advisor. As a First Contact Advisor I take a variety of calls throughout the day from customers as well as dealing with any online claims.

Can you describe a typical day at NHBC as a Claims Handler?

The calls can range from general enquiries about our policy to more complex claims where I would need to speak to other teams to get advice on progressing claims. You need to be good at listening and understanding what your customer is explaining to get an overview of their concerns.

What skills or qualities make someone successful in this role?

You need to be able to problem solve and to communicate clearly so the customer understands. You need to be empathetic and supportive as each call you deal with will be different.

What do you enjoy the most about working at NHBC?

It is very supportive here. Everyone is happy to help you.

How does NHBC support your career development and growth?

Since my time at NHBC, I have spoken to many different people from various teams who are all friendly and provide great advice to learn and grow. NHBC is very encouraging with your career development and growth. Two of their values are progressive and connected. They want everyone to succeed by learning and improving. They provide opportunities for you to spend time with different teams, to learn about their roles and to connect better as a team. There are plenty of possibilities here for you to work towards.

What advice would you give to someone considering a role as a Claims Handler at NHBC?

I would recommend applying for this role as it is a good company to work for, with brilliant benefits, with a great team and there is help and support for every situation. It provides a great step towards a successful career.