Join our Customer Services team
We have consumers and customers at the heart of everything we do.
Who we are
Referred to as the "Engine Room" of the business, the NHBC Customer Services play a crucial role In supporting builders from the moment they join us, through to the setup and management of their sites. Our team manages the registration and acceptance processes to ensure every project is set up accurately on our system. We also ensure that insurance certificates are available for homeowners or conveyancers at the point of legal completion.
Why work with us?
Our Customer Services department is dynamic, fast-paced, and essential to the smooth operation of NHBC.
Here’s why you should consider joining us:
Meet the team
Get to know some of the dedicated professionals behind NHBC Customer Services.
Supporting success: Kelly’s story of working in Customer Services
From retail discounts and wellbeing perks to regular training and company updates, NHBC gives Kelly the tools and support he needs to grow skills, boost confidence and deliver great service every day.
From Customer Service to Underwriting - Shannon Thornthwaite's career journey
Shannon has built a thriving career at NHBC. Starting in Customer Services gave her the knowledge, connections and foundation to grow and succeed in a completely new area of the business.
Tia Elliot-Fleckney's personal development journey
Tia shares how NHBC’s customer service team stands out through collaboration, continuous development and a supportive culture that empowers individuals to grow and succeed.
A day in the life of Customer Services with Paris Hine
Paris Hine, Customer Service Assistant Operations Manager at NHBC, shares how she keeps the engine room running, from daily huddles to supporting teams and managing warranty registrations.
Alison Garner - Head of Customer Services and Chair of our Women’s Network
"NHBC is by far the best company that I have worked for"
Kelechi Innocent - Customer Contact Advisor
“There is a good culture in Customer Services where I feel included and where I quickly felt that I belong and blend in.”
James Ardley - Customer Contact Advisor
"NHBC is committed to promoting work-life balance, regularly highlighting its importance for mental health through awareness days and various initiatives."
Debbie Williams - Customer Contact Advisor
"If you’re thinking about applying for a job here, I would say definitely do it. NHBC is a great company to work for, they really care about your wellbeing too."
The benefits of working for NHBC
Our colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.
Health and wellbeing
Access to subsidised and comprehensive private medical insurance, Medicash health plan, funded eye and hearing tests and our benefits portal.
Competitive salary and bonus
We benchmark our salaries against the wider market and offer a yearly performance based bonus.
Holiday purchase scheme
27 days holiday + bank holidays with the opportunity to purchase extra days.
Enhanced leave and pay
We offer equalised maternity, paternity, adoption leave and pay for all new parents.