Video transcript
Hi, my name is Kelly Enyo Banini. I work in customer contact within customer service.
NHBC has a lot of benefits which stand out and has benefited me in keeping a good work life balance such as the Gym Flakes partnership, which helps you feel healthier and fitter for less.
There's also a range of discounts in different categories such as food, sports and many others.
They inform you and keep you updated with company communications. They make sure everyone has the tools and training the need to do their job well. They also encourage learning new skills and finding better ways to work.
This support helps me feel confident and work better together. It makes it easier for everyone to do a great job and keep customers happy.
Over the last year, I've taken advantage of training programmess and internal courses offered by NHBC.
Now these courses focus on understanding our products and finding different ways to improve the customer's journey.
This has boosted my confidence, enhancing my ability to serve customers and equipped me with skills to develop within customer service.
