Problems with your home?

We're sorry to hear that you're concerned about something to do with your home

How can we help?

We fully understand that it’s stressful when things aren’t right, especially when you are living with the problem day to day.

Our expert Customer Service and Claims teams are here to support you. To work out how best we can help we need to check that you have an NHBC Buildmark policy for your home, how old the policy is and the nature of the problem you’re experiencing.

Please follow the steps below to help us to help you.

Step 1: Do you have NHBC Buildmark cover?

If you already know that your home is covered by NHBC Buildmark, please skip straight to Step 2 - below. If you’re not sure, the following information may help you decide.

I'm the first owner of a new build property

If you’re the first owner of a new build property, your builder and/or conveyancer should have confirmed if your home has NHBC Buildmark cover. You should have received a policy document and insurance certificate.

My house was built within the last 10 years

Buildmark usually lasts for 10 years from the date the first owner completed their purchase of the property.

I'm not the first owner of the home

It doesn't matter if you are not the first owner of the home. It's the home that's covered for 10 years. Cover is passed on to the new owner when the home is sold. If you are not the first owner of your home, it is possible that claims made by previous owners may have partially or wholly reduced the available financial limit for claims. Please contact our Claims team for further information.

My house is a Housing Association property

Very occasionally, if your home is a Housing Association property or part of a shared ownership scheme, it's possible that your home may even have 12 years' cover. If you have a problem with your home, you should report it to your landlord, managing agent or housing association in the first instance.

None of the above fits my situation

Still not sure? Please contact us. We will be happy to check the status of the Buildmark cover on your home.


Step 2: Your current scenario

Please select the scenario that best describes your situation for more information on how we can help. Please note, the information provided shows how Buildmark works in typical but not all circumstances.

Step 3: Frequently Asked Questions

We have a Frequently Asked Questions page that may provide additional information to help with your issue.