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Problems with your home?

We're sorry to hear that you're concerned about something to do with your home

How can we help?

We fully understand that it’s stressful when things aren’t right, especially when you are living with the problem day to day.

Our expert Customer Service and Claims teams are here to support you. To work out how best we can help we need to check that you have an NHBC Buildmark policy for your home, how old the policy is and the nature of the problem you’re experiencing.

Please follow the steps below to help us to help you.

Step 1: Do you have Buildmark cover?

If you already know that your home is covered by NHBC Buildmark, please skip straight to Step 2 - below. If you’re not sure, the following information may help you decide.

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Do you have Buildmark documentation?

If you think you have Buildmark cover but have never been provided with any documentation, please check with your builder or your conveyancer to confirm that you have Buidmark. Normally, you will have received a policy document and insurance certificate.

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When was your your house built?

Buildmark usually lasts for 10 years from the date the first owner completed their purchase of the property.

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I'm not the first owner of the home

It doesn't matter if you are not the first owner of the home. It's the home that's covered for 10 years. Cover is passed on to the new owner.

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My house is a Housing Association property

If you have a problem with your home, you should report it to your landlord, managing agent or housing association in the first instance.

Step 2: Your current scenario

Using the drop down menus below, please select the scenario that best describes your current situation for more information on how we can help. Please note, the information provided shows how Buildmark works in typical but not all circumstances. Please refer to your Buildmark policy document for full details.

None of the above fits my situation

Still not sure? Please contact us. We will be happy to check the status of the Buildmark cover on your home.

Helpful links

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Home user guide

The online portal is simple and intuitive for all aspects of your home move, whether it’s finding out about fixtures and fittings or acknowledging your Buildmark warranty.

Register for access
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Frequently asked questions

Check out our list of frequently asked questions for homeowners or people looking to buy a new-build home.

Read more

Get in touch

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